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How can I share a post with friends or community members?
In order to do that click on the "Share" megaphone-button.
You can either:
- share the post with friends and followers by posting it on your wall
- repost it to a community you manage
- send it in a message to a friend or to a chat you are a member of.
Whichever way you choose you can add your thoughts regarding the post and it will get shared along with the post.
There are three reasons why "On my wall" and "To my community" options aren't available:
- the post is available only to user's friends. To make sure if that's the case, check if there's a lock sign on the post
- the post is in a private or closed community
- the post was published by a user, not a community. You can't reblog these posts just like people can't share posts left on your wall by users other than yourself.
Posts with malicious links in communities
On February 14, due to a bug, posts appeared in many communities containing a link to a malicious website. After clicking the link, a third party gained the ability to publish posts, impersonating the user who opened the article.
There�s no cause for alarm. Your passwords and communities are safe, and no information has been passed to any third parties. The issue has been localized and such posts have been deleted by the system.
Stories are a new way to share photos and short videos with friends on VK without publishing them on your page.
It�s available on the latest Android (vk.cc/android) and iPhone (vk.cc/iphone) versions of the VK app. On the desktop version of the site, stories can only be watched for now.
You can take pictures or record videos (15 seconds or less). You can add graffiti, stickers and text, talk about what you�re doing right now and send holiday wishes to others. Your stories will be visible to friends and followers in the Stories block above the news feed for 24 hours after you publish it.
Stories can be published both for your friends and followers as well as for individual friends. In this case, those stories will only be available to the friend you sent it to.
You can learn more about this function in the Android and iOS mobile apps here: vk.com/blog/stories
How can I create a story?
Stories are available in the latest version of the Android (vk.cc/android) and iPhone (vk.cc/iphone) versions of the VK app. In old versions of the mobile app, the section may not work. To create a story, click on the button �Story� in the news section.
Stories can only be watched, but not created, on laptops or desktop computers.
As of now, there are no plans to create the Stories function for Windows Phone.
Stickers on photos
On April 1st, 2017, VK gave users the ability to have fun with friends� profile pictures by adding an �Upgrade� button. The button gave you the ability to stick up to 10 joke stickers on a friend�s profile picture. This special feature only lasted for a day.
However, you can still modify your own pictures. You can open your profile picture, click on the �More� button and then �Effects�. Here you can add stickers to your photos as well as draw on them or add text! Have fun!
Why are the fonts for different posts not the same?
In the Smart Feed and in Suggestions you may see that the font in short posts is larger than the font in longer posts. This is a new function that will soon be available to all users. The change only affects posts that do not contain media files (such as pictures, videos, etc.).
Why do videos in the news feed start automatically?
Videos in the news feed start automatically on the desktop version of the website as well as on the Android and iOS apps.
We use HTTP Live Streaming (HLS) for the videos to start playing as quickly as possible. The player also adjusts video quality according to the speed of your internet connection. Videos start out muted, but you can turn the sound on by clicking on the video.
If automatic video playback distracts you from reading your feed or consumes too much data, you can turn it off in your settings: vk.com/settings.
On the mobile apps, you can also specify whether you want videos to start playing automatically depending on whether you�re on WiFi or using mobile internet.
How can I find posts and comments that I liked?
Use the �Liked� tab in your news feed: vk.com/feed.
If it is disabled for some reason, click on the plus icon and enable it to see posts and comments that you�ve liked.
How does the search work?
You can search for new and interesting posts on our website using the �Search� tab in the news section, vk.com/feed.
Type what you�re looking for into the search field and set filters if needed.
To find posts on a certain page or community, use the search bar on their wall. This is done by opening the page or community and clicking on the magnifying glass icon in the upper right corner of the wall.
Right now, you can only enable community stories by contacting Support. Please contact us if you need stories enabled.
We have to warn you that we are still fairly selective when it comes to enabling this functionality. Now stories are not only available to verified communities and communities that got the flame badge from Prometheus, but also to communities that have over 300,000 followers as well as business communities with over 10,000 followers.
We hope that in the near future we�ll be able to make community stories available to everyone.
Is there a photo search on VK?
Yes, a photo search is available in the "News" section in the "Photos" tab: vk.com/feed?section=photos.
To set up tabs which you see in your news feed, just open the "News" section and click on �+� in the top right corner.
How do I view trending photos?
New article format in mobile apps
Out platform now supports Accelerated Mobile Pages. This is a type of technology for mobile devices that allows websites to load almost instantaneously in an easy-to-use format. The main advantage is that it loads quickly, even with low internet speeds. These sort of articles open in our Android and iOS apps. Adapted posts will be marked in the news feed with a lightning bolt symbol. You can read more about this function here: vk.com/blog/amp.
All that website owners have to do for their materials to be displayed on VK in this new format is to add AMP to their website. You can find out how to do this here: www.ampproject.org/docs/getting_started/create.
How do I report a post?
Hover the cursor over the icon at the top right of any post in the news feed, opening the drop-down menu → �Hide this post�. The �Report� button will appear. If you click on it, you will be able to indicate why you think that the post is inappropriate.
If the community you�ve joined starts to publish lots of posts that you don�t like, open the community and click on the �You are a member� or �Following� button below the main photo, then click �Leave community� or �Unfollow�. Sometimes only a massive loss of audience can convince the managers that they went down the wrong path. So it�s better not to hide inappropriate posts from the feed all the time, but rather just unfollow the community.
How do I remove annoying ads?
We show game and community ads in the news feed and three small ads to the left. You can hide community ads by selecting �Hide this post� in the post menu. Sometimes you will hear ads while listening to music.
If you see a lot more ads than mentioned above or see some that seem suspicious, you probably have some malicious software on your computer. You need to find and delete it using a malware scanner: vk.com/av.
If the inappropriate ads are from a community that you�re following, it�s better to open it, click on the �You are a member� or �Following� button below the main photo, and then leave the community. You can also send us links to posts with unacceptable ads.
How do I remove a certain friend or community from my news feed?
If you are no longer interested in a friend�s or community�s updates, you can hide their posts from your news feed. Go to the post�s menu, select �Hide this post�, and then you can choose to hide posts from this source completely.
You can hide news from the source both permanently and temporarily. When you click �Hide this post�, you�ll be offered both options.
If you change your mind, you can always return the source to your feed. To do that, click on the funnel icon at the top of the news feed, go to the �Not showing� tab, select a user or community and click �Save�.
How do I make a post?
To make a post on your own wall, click on the �What�s new?� field above the news feed and start writing: vk.com/feed.
Why aren�t posts in my news feed displayed in chronological order?
Interesting posts are selected for your news feed with the help of special algorithms.
Our algorithms take hundreds of factors into account to determine how interesting a user would find each post. We analyze users� comment activity, likes, time spent reading, link clicks, reposts, photo or video views, and music listened to. This allows us to personalize the order of posts in every user�s news feed.
If you don�t like how this function works, you can go to the news feed and turn off the �Interesting at the top� option in the menu to the right.
How do I make personalized news feeds?
Click on the �+� icon in the upper right corner of the news feed and choose �Add a tab�. You can give it a name, indicate what sources you want to see in it and then click �Save�. You can create up to ten personalized news feed tabs.
If you uncheck the box next to �Show reposts�, the feed will hide all reposts, showing only original posts.
How do I remove all reposts from my news feed?
Open the �News� section and click on �Edit feed� at the top right (the funnel icon). There�s a checkbox entitled �Show reposts� at the bottom left of the window.
Please note that after unchecking this box, you may not regularly see updates from friends that usually just post reposts.
Why do I see posts from communities I�m not subscribed to in my feed?
There are several possible reasons for this.
1. Ad reposts. If you see a familiar community�s name above the post, there�s nothing to be worried about. If you don�t want to read posts from other communities, click �Hide this post� in the post menu → �Hide the community�s posts��
2. Subject change. When a community you like changes its subject, it�s not a great feeling, and such communities deserve to be reported to Support. We may be able to convince the managers to change their subject back to what it used to be.
3. Hacked account. This is worst case scenario, and if you think this might be the case, then you have to take action immediately.
You should change your password as soon as possible (vk.com/settings), then go to your email account, (if you�ve linked it to your page) and change its password. Make sure you have your current phone number linked to your profile.
It might also be a good idea to scan your computer with an antivirus as well: vk.com/av.
Why can�t I see my own posts?
You may have accidentally hidden them. The funnel icon in the top right corner of the news feed vk.com/feed can help. Click on your name in the list and then click save.
Also, at the bottom of the menu to the right, you can check if you have the �Interesting at the top� setting enabled. Try turning it off. This might bring all of your posts back to the news feed.
I hid memories in my news feed, how do I view them again?
In celebration of VK�s 10th anniversary, VK users can view a personalized selection of memories.
If you closed the window by accident, use this link to share memories with friends and get all nostalgic yourself: vk.com/feed?w=vk10_years0.
Where can I view recommended posts?
Use the �Recommendations� section of your news feed (vk.com/feed?section=recommended) to find yourself in an ocean of posts that will be sure to take up a good part of your free time. Tempori parce!
How can I find out who my friends have added as friends and which groups they�ve joined?
You can follow your friends� activity using the �Updates� tab (vk.com/feed?section=updates). When you open the tab, you�ll see a block of filters that will allow you to choose the kind of activities you want to see.
It�s important to know that privacy settings (vk.com/settings?act=privacy) apply to the �Updates� section as well. A page�s owner can edit the �Which of my updates appear in my friends' news� setting, which limits what appears in other users� updates.
Where did my friend�s posts go?
You may have accidentally hidden them. The funnel icon in the top right corner of the news feed vk.com/feed can help. Find your friend in the window that comes up, click on their name and then click save.
To avoid scrolling through the entire list, you can type in your friend�s name in the search field and use the quick search results.
Now events can have their own snippets.
Snippets grab attention and make it possible to join an event right from a post without going to the community�s page. This means more people will come to your meetings and events.
To attach a snippet to a post, add a link to the event in the text, mention it or share any post from the event�s page.
Your search for returned no results.
Try using other keywords, e.g.: "delete profile", "create chat".
Check your request for misprints.
I forgot my password
There are a few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore.
2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page.
3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page
4. If you access your page automatically, the browser you use keeps your password. Try you luck here:
� Mozilla: Settings → Privacy;
� Chrome: insert chrome://settings/passwords in the browser address bar and press Enter;
� Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over.
Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images:
1. Photo of your document (e.g., passport, driving license, birth certificate).
2. Photo of your face in front of your request (i.e. near the screen displaying your question).
We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time.
If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
� All audio albums have been automatically converted into playlists
� Playlists can be added to your own music collection and attached to wall posts and messages.
� You can also add a cover and description to your playlists.
� For those who want to evaluate the popularity of their music collections, we added a counter of views and plays.
� Updated Suggested music.
You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post)
- Every playlist has a play counter
- A track can be added to several playlists simultaneously
- Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others
- You can edit the order of the songs in your playlists.
Even more � you can subscribe to a user�s playlist and follow all the changes in it.
To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
Suggested music. Popular music
We have noticeably updated out �Suggested music� section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs.
We have temporarily removed the beloved by many �Genres� section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side � your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once.
Be careful � extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running � then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers.
If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
My account was hacked!
I�m writing from the account in question
Since you have already restored access to your account, please change your password and follow the security recommendations described here: vk.com/page-777107_1022715 (for now only available in Russian). If you follow the recommendations, chances are you won�t get hacked again.
If anything is missing from your page, let us know. We�ll help you restore everything except messages, which is technically impossible.
The account in question is another account that belongs to me, or a friend�s (relative�s) account.
First of all try restoring access to your account here: vk.com/restore.
If suspicious messages are being sent from an account (ads or requests for money), immediately
mark them as spam so that we can quickly deal with the scammer.
If the hacker is declining your requests or is doing anything else to stop you from restoring access, please contact us and include your account link. You can do this from another account that belongs to you or from a friend�s account.
To avoid getting hacked again, we recommend linking your account to an up-to-date phone number.
How can I create a game or an app?
Information about creating an app for VK is available here: vk.com/dev.
Keep in mind that you will need at least basic programming skills in order to create an app.
What is �Prometheus� and how can I get the fire badge?
�Prometheus� is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app�s �Suggestions� service shows an author�s posts to others that are not yet familiar with their works but might be interested in them.
�The fire badge� is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by �Prometheus� again.
How can I get the badge?
Create unique materials and publish them on our site.
This doesn�t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, �Prometheus� will still honor them. But if a community�s posts only consist of links to another site, the mechanism won�t be able to determine if the material on the linked site is unique or not.
If you follow this advice, but you don�t get the badge, don�t get discouraged. It doesn�t mean that your works now and in the future won�t be recognized. �Prometheus� only recently started working, but he can�t find and share all authors� interesting content at once. But the system is constantly learning and perfecting itself.
Protecting the author
We are teaching �Prometheus� to recognize original content and enter the source into the �Suggestions� section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, �Prometheus� won�t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterward to other places on the web.
I posted content first but another user copied it. What can I do?
These materials will appear in the �Suggestions� section under your name. This means that a copied post won�t attract a new audience to another user or community.
Where can I find a list of pages that �Prometheus� has found?
So far, there�s no such list, but we discuss the most interesting users in the community: vk.com/authors. You can also read more about �Prometheus� here, vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (�Attach� button), choose �Money�, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on. Read more about money transfers here: vk.com/landings/moneysend.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia.
Collecting money as a group has never been easier. All you have to do is enter the goal amount, and check the appropriate box if you�re also contributing. The system will handle all the necessary calculations.
You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a month.
How do I get a copy of my VK data?
You can download a copy of your VK data here: vk.cc/8Irnch. Please be sure to carefully read all information regarding the data copy before downloading.
Be aware that preparing a data copy is not instantaneous and will take several days to complete from the moment of request. Currently, this feature is being tested, but we will continue to improve and refine it.
This copy is comprehensive. We will provide you with all of your data, including deleted information. Please note that all information related to you is only stored for the period required by law to do so. If upon review of your data, there�s something that you can�t find, that data, unfortunately, will not be able to be restored.
If you encounter any problems getting your data copy or have any questions, please contact Support.
How do I remove a Happy Santa app?
You need to open the �Manage� section of the community, select �Applications�, find the app you need, then click �Edit� → �Remove application�.
Please note that all settings will be saved when you remove the app, so if you want to add it again, the same parameters will already be in place.
Take a look at the button below the app�s window. For apps created by third-party developers, the community link is located there. Apps created by HS have a button in the same place that can be used to ask Support a new question. If you see this button, this article will help you. If you see a community link, please contact the developers of that exact app.
What happened to the VK Coin app?
From 11 April, you can no longer increase your score in the app. The game was exciting, engaging millions of people. We all have witnessed sky-high numbers and fierce battles, screens staying lit up and nights without sleep. But now it's time to stop and take in the sight of your well-earned riches.
Yes, you can no longer mine the coins. But you still can transfer them to other players and receive transfers from others, as well as purchase promo codes from our partners and follow the virtual market. You can now view available actions and offers in your VK Coin wallet.
There are more exciting gaming adventures coming!