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Administrator answers to users' messages
Administrators' names are not visible to users. All the messages are sent on behalf of the community. But administrators can check who answered to a user in the community messaging section � the name is specified near a message. One can click it to open the user's page.
Keep in mind that when an administrator is already chatting with a user or is typing a message, you cannot join the conversation � text field is blocked and a notification "John Smith is answering" will appear. This restriction is lifted in 50 seconds after the last activity.
How to report a community?
You can always report inappropriate content using the dots button at the top-right of any post. Then choose one of the reasons:
� Verbal abuse
� Adult content
� Drug advocacy
� Child pornography
� Violence or extremism
� Encouraging suicide
In this case, there is no need to contact the Support team, since sending a report is enough.
You can inform our Support about suspicious communities. When sending a request, please make sure it contains links to the community posts or any other content you consider questionable.
To get a post link, click the publishing date of the post and copy the URL from the browser address bar. Same goes for other type of content. If it's a closed community, please attach screenshots in addition to links.
NB: A report must be sent only on behalf of the affected user. That's hard to understand but some users are glad to have some black PR, that's why we have to be sure that the posted information is definitely unwanted by the person to whom it is dedicated.
How to enable the "community messages" feature?
To do that click on the "Manage community" button located below the main community photo → "Messages". After you enable this option a �Write a message� button will be displayed for users and all community administrators will have a �Community messages� button under the main photo.
In general this option works just like private messages. The main difference is that community administrators have a common access to these messages.
To mark a conversation as important click on the star sign on the top-right corner of the dialog. Dialogs marked with a star will be stored in a special folder.
To mark a conversation as answered, click on the tick sign in the open dialog. This option is useful when you want another administrator to read the chat as well or maybe re-read it later yourself.
If a user is troubling you, simply block him. To do this click the dots icon in a conversation with this person and choose "Block user".
Any VK user can send messages to an open community and only members can write messages to closed or private communities. Also, average response time is displayed to all users.
How can I share a post with friends or community members?
In order to do that click on the "Share" megaphone-button.
You can either:
- share the post with friends and followers by posting it on your wall
- repost it to a community you manage
- send it in a message to a friend or to a chat you are a member of.
Whichever way you choose you can add your thoughts regarding the post and it will get shared along with the post.
There are three reasons why "On my wall" and "To my community" options aren't available:
- the post is available only to user's friends. To make sure if that's the case, check if there's a lock sign on the post
- the post is in a private or closed community
- the post was published by a user, not a community. You can't reblog these posts just like people can't share posts left on your wall by users other than yourself.
How to search community messages?
You can find a search box at the top of the dialog list. Enter key words or phrases there to find a certain message. You can also search by the user name � just type it in there and press Enter.
To find messages in a certain conversation, open it and click the dots icon at the top right → "Search message history". The calendar icon lets you search messages sent until a specific date.
Posts with malicious links in communities
On February 14, due to a bug, posts appeared in many communities containing a link to a malicious website. After clicking the link, a third party gained the ability to publish posts, impersonating the user who opened the article.
There�s no cause for alarm. Your passwords and communities are safe, and no information has been passed to any third parties. The issue has been localized and such posts have been deleted by the system.
How to delete messages in a community?
If you want to clear message history, place the cursor over a dialog and click a cross on the right.
You can also delete an open dialog by placing the cursor over the dots icon at the top right, then the "Clear message history" button will appear. To delete specific messages, choose one or a few of them and click the "Delete" button at the top.
Caution: deleted messages cannot be restored.
Starred messages in communities
If you mark a conversation as important you will have quick access to it in the future. To do this place the cursor over the conversation in the list and click the star icon or click on the star in the top-right corner in the conversation itself.
Such conversations will be marked with a blue stripe in the dialog list and stored in a separate tab.
To unmark a chat as important, just click the star icon once again.
How to stop a user from sending messages to my community?
If some other community administrator hasn't replied to a user yet, you can just delete the conversation with this user. Then you will be suggested to add this user to the community blacklist and mark their messages as spam. If you have already replied to this user, but by some reason, you want to block him or her, just place the cursor over the dots icon at the dialog top right and choose "Block user".
Also, you can go to "Manage community" (a button below the main community photo), then click "Members", "Blacklist" and insert the link to a user's page into the search box or use it as a search by members.
In case of unlimited ban user will not have access to the community and will be deleted from the list of its members.
Maximum size for a community avatar
A maximum image area that can be displayed on the community page is 200x500 pixels.
You can upload bigger pictures, of course. Full size will be visible only if you click on the avatar though.
How to report spam in community messages?
Click on the message and click the "Spam" button at the top of the conversation. This report will be sent to the site moderators for inspection.
Messages marked as spam are stored in a separate folder. To open it go to the list of community dialogs, click the gear icon and open "Spam". If you have marked a message as spam by mistake, just click on it in the spam list to undo this action.
Tab "Unanswered" in community messages
What is spam?
Spam is any material that a user did not agree to receive. The quantity of spam that was sent is not important. The main thing is that the information does not interest the recipient.
Unfortunately, many users believe that spam can only consist of messages and comments, however, this is not the case. You have probably encountered bots; profiles created not for communicating but rather for promoting services. Such accounts resemble billboards in a way. On top of sending unpleasant messages these accounts also like posts and send friend requests. You are forced to view the advertisement since it is the first thing that catches your attention on these users' pages. Therefore, we ask that you only accept friend requests from people you know, and use your personal account for noncommercial purposes so that everyone is happy. If you would like to promote your business, you can create a community and develop it as you wish.
Another common delusion is that adding someone to a group with the help of the "Invite friends" button is not spam. Yes, this is often true when invites are sent from a single account to people you know, but this is insufficient for spammers. They create several bots (or do something worse, like hacking people�s profiles) and send spam using those. This way of promoting may lead not only to a community getting blocked but also to all of the spamming accounts and the community administrators getting blocked as well.
Please avoid all suspicious ways of promoting goods and services. This will help you avoid misunderstandings, and, more importantly, you will acquire grateful customers. Helpful articles on developing your community can be found here: vk.com/adminsclub (for now only available in Russian).
How do I verify my community? Verified communities
A verified community is usually a well-known company, popular brand or famous person, and the head of this community is an official representative of the company or person.
We verify communities and public pages only when it�s absolutely necessary. For example, if there are already a lot of clone communities that were created by people who have nothing to do with the company. If there are only one or two clones, we deal with this as usual, and no verification is necessary.
More information about verification is available in Russian here: http://vk.cc/3eZMQi.
You can also connect a special community widget to your website (vk.com/dev/Community). This way your clients can join your community directly from your website and there won�t be any confusion with clone communities.
How can I create my own group, public page, event?
Go to "Communities" vk.com/groups and click on "Create community" in the top-right corner of the page.
A menu will appear where you can select what type of community do you want to create and type in its name.
After you are done with filling out a few other required fields click on "Create community".
We highly recommend subscribing to our official community vk.com/adminsclub which has all the basic information you may need about managing a community on our site. It is sadly available only in Russian for now.
How can I hide the list of my communities?
You can hide the list of your groups in "Settings" �> "Privacy" �> "Who can view my list of groups" (vk.com/settings?act=privacy).
Keep in mind that hiding public pages isn't possible. However you can unfollow the ones you want to hide and add them to your bookmarks. Your bookmarks are available only to you.
How to report a page or community about suicide?
We are against the spreading of materials about suicide on our website. Consequently, we use our entire arsenal of methods to protect people from this harmful information.
You can report a specific post, photo or video. Press on the cross in the top right corner of the post or on the button "Report". Then choose the option "Encouraging suicide". Moderators constantly check complaints.
If a community or page is fully dedicated to suicide, please message Support and include links to materials that encourage suicide. To find a post's link, press on the date of publishing and copy it from the address bar. To find a photo or video link, open it and copy the link from the address bar as well.
Where can I find rules and regulations for contests?
The rules are currently available only in Russian: vk.com/page-59800369_51881262. All acceptable conditions for contests on VK are described there in detail.
A pinned post has covered the community description and menu!
When you pin a post, it becomes a description of your community. You can use it to place important news or any other content that will be noticeable for all community visitors. This way users won't miss this post and might even share this post with their friends or leave comments.
If you've pinned a post, the community information will be shown in a separate tab.
To pin a post, just click on dots icon at the top-right of the needed post and choose "Pin post".
How can I create a menu for my group?
You can do that using our wiki markup. To turn this option on click on three dots to the right on the "You are a member" button in your community �> "Manage community" �> "Sections" �> "Wiki block".
Once the option is turned on "Latest news" section will appear in group's information block. Using this section you can create your group's menu.
Keep in mind that public pages don't have a special "Wiki block" section. You'll need to create a wiki page with the menu first, post it on the wall and pin the post.
How can I comment as a community?
You can reply as your community in comments on posts by other pages and groups and also during live streams. When adding a comment, select your profile photo next to the "Send" button and select the community that you need.
The option is available on the desktop and mobile version of the website and in the Android and iOS app.
Administrators and editors can use the new function. Please note that you can�t comment as a private community because being invisible is the point of private communities. However, if an open/closed group left a comment, and then became private, its profile photo and name will remain visible.
To stop other communities from commenting in your community, in the desktop version of the website, go to the comments subsection in the �Management� section. Select the checkbox �Block comments from communities�.
You can also block specific communities instead of stopping all communities from commenting. To do this, click "Delete all comments the community left over the last 7 days�. Then select "Settings" and enter the period for blocking, the reason, and comments that will be visible to all administrators.
Why don�t I see mentions from communities and users?
Unfortunately, mentions are too often used by spammers and others who misuse them for their own suspicious purposes, therefore we had to rethink the algorithms. Now, users won�t see mentions if:
� they are not a part of the community or are not friends with the post�s author;
� the post was published on a user�s page who isn�t friends with the user mentioned;
� they were mentioned in a private or closed community, where the mentioned user is not a member.
If you can�t find a mention from a friend or community which you are in, please let us know through Support and send us the link to the post. We will look for the reason for the mess-up.
How does the marketplace work? How can I connect to it?
The marketplace is an opportunity for administrators of large communities to earn money through VK's paid advertising.
This section is automatically connected to all communities, whose daily reach is on average 7,500 users per month. At the moment, there are no other ways to connect to the marketplace.
More information about the marketplace can be found here: vk.com/page-59800369_45645193 (for now only available in Russian).
We created a special app for community administrators: vk.com/blog/vk-admin. It has lots of useful functions which were previously unavailable on mobile devices. Now you can quickly manage your community, communicate with your followers and view statistics any time, any place. The app is available on Android (vk.cc/adminAndroid) and iOS (vk.cc/adminIOS).
How can I add videos from the general search to a community?
To add videos to a community, open the video you need, hover your cursor over �More� and click on �Add to community�. In the �Select community� drop-down menu, you can only choose communities that have an open video section.
How can I make a group closed or private?
Go to the �Manage� section (the button is located below the community�s main picture). Under the �Name� and �Community description� fields, you�ll find a �Group type� setting. Using it, you can make your group open, closed or private.
We advise against changing the group�s type too often since there are certain limits to it (applicable to groups with 10,000 members or more):
Please note that only groups can be made closed or private. Public pages were made to be open.
How can I attract new members to my community?
You can find a detailed description of how to start developing your community here: vk.com/page-59800369_45472267 (for now only available in Russian).
Here are some general ways to attract new members:
� Provide interesting content. This is the most important point.
If a community is decent and lives an active life, there will always be interest in it. Organize competitions, conduct polls and involve members in the life of the community. If you have a business community, do not skimp on reposting reviews about your products and services. Be sure to address and consider negative reviews, because they can serve as very useful tools to help you improve your community.
� You can invite your friends using the �Invite friends to join� button. This is just the initial stage. It�s important to remember to not get carried away with it. Only invite those who would be interested in the community in the first place.
� It also helps to exchange links with other communities (you place a link to another community in your community, and they do the same for you). Here, it�s important to be able to negotiate.
� If all this is not enough, you can use targeted advertising. This is the fastest way to help your community develop. You can find out more about it here: vk.com/ads.
Please don�t go sending invitations left and right to just anyone, or go sending friend requests to strangers. Not everyone is interested in your community and wants to receive an invitation. We actually consider this sort of mass inviting to be spam, which could get a community blocked. A friend who was already interested in your community is a potential client and would probably help you spread your ideas. This is much more valuable for your community than a hundred random users.
Also, keep in mind that you shouldn�t send personal messages or post comments containing community advertising. Doing so can result in your page getting banned.
Trusting offers of "promotion", "PR" or opportunities to buy mass amounts of subscribers is also not worth it. If the community is being promoted in a dishonest way, it will quickly lose followers and may end up getting blocked. Additionally, instead of a "special application" to increase your audience, you might get a virus, a compromised account or a lot of other unpleasant experiences.
My community has been blocked! What do I do?
If your community has been blocked, the most likely reason is that one of these rules has been broken: vk.com/page-59800369_53731447 (for now only available in Russian).
Communities are not always blocked permanently. You can contact Support to ask why you were blocked and discuss the issue. You can find the button needed to create a question below the notification about the block on the desktop version of the website. We can review questions from only one of the community�s managers.
What�s the difference between community types, and can you switch between them?
There are three types of communities on VK: public pages, groups and events. You can choose which type you want when creating your community.
� Groups are most convenient for various discussion and interest groups. You can make a group closed or private at any moment as well as invite friends to join. If the group has more than 10,000 members, changing the group type from open to closed and back can only be done once in 30 days.
� Public pages are best suited for companies or public figures which want to provide news. It cannot be made private and is displayed on every follower�s personal page (in the �Noteworthy pages� block).
� Events are ideal for inviting people to various gatherings, such as concerts, trips and parties. It�s always tied to an exact date. All participants get a reminder of the upcoming event the day before.
In case you made a mistake and want to make your group into a public page or vice versa, there�s a way to do so. The community�s creator can change the community type themselves.
If the creator�s page is inactive, we may be able to help. In this case, we�d need one of the community administrators to get in touch with us.
Unfortunately, an event page cannot be made into a group or public page.
How can I upload photos to a community?
If you manage a community, you should first enable the photos section. �lick on the "Manage" button located beneath the community�s main photo → "Sections" → "Photos". Here you can also set the level of access members can have to the albums.
To add photos, press the �Add photos� button at the top-right of the album and choose the photos you want or simply drag the photos directly into the album from a folder on your computer.
Unfortunately, there is no way to move photos directly from an album on your personal page into a community album.
Why can�t I open some communities on my iPhone or iPad?
Adult content is more strictly moderated on iOS apps due to App Store rules, so we have to address accounts and communities that contain such content. Their owners can contact us and we�ll see if we can do anything to change the situation for them.
Sometimes, community managers set the age restriction to be 16+ or 18+, which results in them being inaccessible. In this case, the managers can fix this themselves. However, there shouldn�t be any erotic or pornographic content in the community. You can fix the age restrictions by going to �Manage� → �Age restrictions�.
When I search for my community, I can�t find it!
This situation is usually due to age restrictions. To change these, you can click �Manage� below the main community photo, then go to �Settings� → �Additional Information�.
If everything is fine with the age restrictions, but the community still can�t be found, it�s probably because it was recently created and has a small audience. Such communities have recently stopped being indexed by the system in an attempt to prevent spam.
If the community has disappeared from the search feature altogether, and this wasn�t caused by one of the reasons above, please contact Support and give us a link to the community. We�ll see what we can do.
How can I appoint or dismiss community managers?
Go to the �Manage� section (located as the first item on the right-side menu under �Write message�), choose �Members�, find the user you�re looking for and click on �Promote� under their name.
The list of moderator, editor and administrator rights can be found here: vk.com/page-2158488_44362995.
We also recommend following the official community at vk.com/adminsclub, where you can find tips for developing your group and learn about important changes regarding communities on the website.
Right now, you can only enable community stories by contacting Support. Please contact us if you need stories enabled.
We have to warn you that we are still fairly selective when it comes to enabling this functionality. Now stories are not only available to verified communities and communities that got the flame badge from Prometheus, but also to communities that have over 300,000 followers as well as business communities with over 10,000 followers.
We hope that in the near future we�ll be able to make community stories available to everyone.
How can I change the name, description or short address of my community?
VK Podcasts. How do I join?
How do I send a request to have podcasts enabled?
Please write to the bot here: vk.me/podcasters. A request will be sent when you finish answering all of the questions. You should specify which community you want to enable this functionality in.
I don�t have an audio blog, but I want to use the VK podcast platform. What do I do?
Only podcast authors who have previously published content can access the platform. However, you can offer your creations even if you don�t have such publications. To do so, record two or three podcast episodes and send them to the bot with the request. You can attach them as an audio file or as a link to another website.
What requirements are there for platform content?
There aren�t many:
How can I find out why I was rejected?
At the moment, this functionality is undergoing closed testing. Unfortunately, sometimes we have no choice but to reject a request. We don�t have the ability to explain our decision for every single rejection.
If my request to access the platform was rejected, can I send another one?
Of course. You have the right to send another request with a different episode, and the moderators might approve it. Alternatively, you can wait for the functionality to become available to everyone. Unfortunately, we cannot name exact dates when this would happen. However, we are working hard to make sure it happens in the near future.
How do I add music to a community?
How can I invite a user to a community?
You can invite your friends using the �Invite friends to join� button. This is just the initial stage. It�s important to remember to not get carried away with it.
Only invite those who would be interested in the community in the first place.
There�s no direct way to invite people to follow a public page, but there is a �Share with friends� button. Click on it, and all your friends and followers will see a post about your public page in their news feed, which, in turn, will make your audience larger.
What are podcasts?
Podcasts are a new feature on VK. Basically, they are audio blogs. You can find the podcast feed here: vk.com/feed?section=podcasts. Anyone can listen to podcast episodes on any device.
If you start listening to a podcast on the VK mobile app and want to continue listening to it on your computer starting from the point you left off at, you don�t have to worry about trying to remember where you stopped. VK podcasts are synchronized across all of your devices. You can also adjust the speed you want the podcast to play at.
There are no time restrictions for listening to podcasts.
My community was hacked! What do I do?
Access to a community can only be gained through one of the administrators. The fact that someone hacked your community means that they had either gained access to one of your administrators� accounts or convinced an administrator to allow them to manage the community. If it seems like one of the administrators was hacked, the entire team needs to change their account passwords as soon as possible.
To restore a community, it�s best to contact the person who created it. The creator will always have access to manage the community and they will be able to put everything back in its place.
In case there�s no way to contact the creator and access to the community has been lost, contact us and we will try to help you. Make sure to give us the link to the community so that we can address the situation faster.
There�s a chance that the material deleted by the hackers can be restored if it wasn�t deleted that long ago. Unfortunately, this isn�t always possible. Contact us if the community suffered from being hacked and we�ll do everything we can to help.
A cover is an image at the top of a community page that helps make it unique. It serves as a replacement for a standard photo and allows communities to experiment with their design.
You can add a community cover in �Manage� → �Main information� → �Community cover�.
Dimensions: 795x200 px or 1590x400 px for high resolution screens.
The name of the community, its thumbnail, status and main buttons are now located in the block with the cover. The �Information�, �Pinned post� and �Wiki menu� (only in groups) tabs can be found in the block right beneath the community cover.
How do I publish a narrative?
Narratives are a new format of stories. They�re only available to communities that can publish stories (verified communities, communities honored by Prometheus and communities with over 1 million followers). They�re thematic collections of stories, united with a title and a cover.
To publish a narrative, go to �Manage stories�. This section is available on the desktop version of the website and on the official iOS and Android apps. To get to this section, click on a story that has already been published.
You can find more information here: vk.com/@vkmasks-groups (for now only available in Russian).
How do I make my group a public page or vice versa?
The creator can change their community�s type by clicking a special button in the �More� menu (the one with the three dots icon under the �Invite friends to join� button).
You shouldn�t overuse this feature since such changes are very noticeable and followers often don�t like them. You can only change the community type once a month, and only after confirming it via SMS.
Please note that after changing the community type, if the number of followers is more than 10,000, the public page won�t appear in current followers� �Noteworthy pages� block. They would need to unfollow and follow your community again to set it back to how it was before.
If the community creator�s page has been inactive for a long time, another community administrator can write us and we�ll try to help.
Remember that such changes can�t be made to events, meetings and personal profiles.
How do I leave a community?
Open the community and click on the button saying either �You are a member� or �Following� under the community photo. In the drop-down menu, you will need to click on either �Leave community� or �Unfollow�.
Unfortunately, you can�t leave all of the communities at the same time. If you suddenly find yourself a member of communities you didn�t join, write us and we�ll try to figure out how this happened.
How can I disable comments on a particular post?
Now you can disable comments for individual posts. To do this, you need to click on the gear icon beneath the input field and check the appropriate box.
You can disable comments on both communities and profiles, as well as on previously published posts.
Read more about this feature in our community here: vk.com/@adminsclub-no-comments
How do I unsubscribe from podcasts?
The Market platform is an alternative to the VK Marketplace. If your community had access to the Marketplace, switching to the new system will take place without you having to do anything. Ad post requests take place there automatically.
If the ad network is active in your community, the Market platform will calculate the daily amount of ad slots itself. The limit hasn�t changed: no more than five in general and no less than two from the platform itself.
You can find detailed instructions here: vk.com/page-59800369_45645193 (for now only available in Russian).
How can I schedule posts?
After writing your post, click on the "More� button, choose "Timer" and set the desired publication time.
You can have up to 25 posts scheduled to be published on any given day (days are measured according to Moscow Standard Time). In total, you can have no more than 150 posts scheduled at one time.
Products in communities
How do I use this section and set it up for my community?
The VK Products service is meant for everyone who does retail on VK. It allows you to post your products for free.
The service is available to all communities and pages regardless of the number of followers they have. It is accessible via the desktop and mobile versions of the website as well as on official iOS, Android and Windows Phone mobile clients.
Rules of placement of products
Please note that this service is meant to only be used by communities that specialize in sales. It should not be enabled in communities that do not sell anything so that their products section can be leased to stores, be used to host advertisements or present the cost of advertisements or invitations to other communities. This could serve as a reason for the �Products� section to be closed. Selling community merchandise is an exception.
1. Products and services sold must comply with the following:
2. Rules regarding payment, delivery, and product return must be specified in the community.
This helps your store build trust with customers and allows them to understand how they can receive their products or return them if something is wrong.
3. The organization�s/seller�s contact information (phone number/support email) must be specified in the community. Legal entities must specify their address.
Customers should have a way to contact the store.
4. Payment through SMS payments or subscriptions is forbidden.
Users will buy more if they do not have concerns about the payment option.
5. It is forbidden to distribute the following through VK Products:
5.1. Services connected with activity that has been forbidden by VK Administration, including those related to hacking pages, providing fake likes, followers, reposts or views, spam, selling votes, etc.; any programs or automated scripts meant to collect information on the Website and/or interact with the Website.
5.2. All medicines, medical products and technology, medical equipment, medical services or any entity providing services of a medical nature.
Such activity should not be conducted remotely and without consultation from a specialist.
5.3. Any services related to psychics, healers, clairvoyants, fortune tellers, �black� or �white� magic.
Activity which misleads users is prohibited on our website.
5.4. Any alcoholic  (including beer) or tobacco products , smoking paraphernalia (including electronic cigarettes) , and services from companies that produce such products.
5.5. Intimacy trainings, strip clubs, erotic massages, potency-boosting supplements and other related supplements, escort services, etc.
5.6. Anabolic steroids, other substances and specialized edible products, including dietary supplements, designed to affect the growth of muscles in a manner similar to steroids.
5.7. Weapons (military and civilian), including self-defense, sport, hunting, and signal weapons.
5.8. Pornographic material.
5.9. �Digital drugs� and smoking blends, bath salts, poppers, laughing gas and any psychoactive substances.
5.10. Webcam studio services and other services related to providing video chats for intimate purposes.
5.11. Debt collection services.
5.12. Products that drastically differ from the theme of the community.
Example 1: A cycling community cannot offer sell soft toys unless the toys themselves are their branded products.
Example 2: Communities with a construction theme can offer a selection of tools for users to buy.
5.13. Links to third-party websites unrelated to the product.
You should not trick users by taking them to a third-party website that has nothing to do with the product.
5.14. Ads and places for ads in your community.
Ads are not a product or service that can be sold on a page and cannot be offered through the Products service. The only exception is if your community specializes in such services.
6. VK Administration holds the right to delete a product card in the Products section of a community or disable the Products section of a community in the event of any violation by the user of one or several provisions of the Terms of Service and/or in the event that a product does not comply with the policies, views and beliefs of VK Administration. 
 - Undenatured ethyl alcohol, alcoholic beverages (including vodka), wine (including natural wine); beer and other fermented beverages, and other low-alcohol beverages.
 - Tobacco, raw material intended for the production of tobacco products, tobacco products in general, and various types of tobacco products, including smokable products (cigarettes, cigars, cigarellos, paparosi, shisha, smoking tobacco, including loose tobacco, strong tobacco/makhorka, pipe tobacco, beedi, kretek) and non-smokable products (snus, chewing tobacco, snuff, naswar), and other tobacco products and various ingredients of tobacco products.
 - Smoking paraphernalia, including electronic cigarettes, pipes, waterpipes; non-tobacco substances that bear the resemblance of tobacco manufacturer-defined characteristics, features and shapes (any and all types of cigarette paper or tubes, brown paper for filters, filtering materials, glue, ink, wrapping materials for portioning snus).
 - Placing adult products (intimate products, contraceptives) is allowed if the community has an age restriction of 18+ and the community specializes in selling adult products.
 - inter alia: in cases where unverified, suspicious products, works or services are offered; goods and services that, in the personal opinion of VK Administration, could potentially violate rights or harm or threaten the safety of users or third parties.
The Products section can be disabled if it is used for anything other than its intended purpose. If the Products section has disappeared from your community, please contact us.
To use the Products section in your community, go to �Manage� → �Sections� and check the box near �Products�.
We advise you to include the following important information, which will be listed on all of your product cards:
You can enable and disable the ability to leave comments on products.
After saving your changes, the Products block will appear on your community�s page.
You can categorize your products using a system of customizable collections. With it, you can set up product categories on your own and group similar ones in your community. To create a new collection, click on the �Create collection� button in the upper right corner of the Products section. You will need to name the collection and upload a cover photo.
There are three ways to add a new product to a collection:
Using the product editing mode, you can freely move products from one collection to another. A single product can be in up to 10 collections at the same time.
Working with products (managers)
By default, only the last 3 products added are shown on the main page of the community.
However, you can specify which products you want to be shown there. To do this, make one of the collections the main one by checking the box near �Main community collection� when adding or editing it. Then add three products to this collection
You can edit any product after it is created. To do so, open the products block, hover the cursor over the product miniature and click on the pencil icon. You can change the product order by simply dragging them.
To draw the attention of potential customers to one of your products, you can post it on the wall of a shopping community or another one of your communities. To do so, click the share button on the product card and choose a community to send it to. Alternatively, you attach it to a post by hovering your cursor over �More� when creating a new post and then clicking �Product�, or by adding the product�s link to the post�s text. That way, the product card will be automatically attached to the post.
You can share the product card with your friends and followers in the same way, or you can send it in messages. Do not abuse this feature, however: on VK, it is forbidden to create mass mailings of messages that can be considered spam. All likes to posts with products will be counted as likes to the product itself.
Only one product or product collection can be attached to a post. To attach a product collection, add the link to it to the post text.
If a product is temporarily out of stock, you can mark it as unavailable. Such products disappear from the products section and are added to the �Unavailable� tab that is only visible to community managers and editors. To mark a product as unavailable, go to edit the product and check the box near �It�s unavailable�.
A product�s old price can be listed along with the new one. They will be shown next to each other with the old price crossed out. To include the old price, open the product�s card on the desktop version of the website and fill in the �Old price� field. By default, this field is empty and optional.
You can temporarily turn off the Products service in community settings. Product cards will not be deleted, and if a user opens any of them via a link, it will be listed as unavailable. It will also be impossible to contact the seller. You can return the products back in place at any time by turning the Product section back on in community settings.
Working with products (users)
Users will be able to search for products by name and description. It�s possible to order by price and newness by clicking the �Parameters� button.
You can list which type of link will be available to the user when he opens the product. There are two options: the first sends the user to a chat with the seller (the manager listed as the seller), the other links to a third-party website. It can be set up via community settings. �Products� → �Button type�. If you select �Product link� as the button type, you can change the button name to the available options.
Likes in product cards are not only a way to express approval. All liked products are placed in the �Products� tab in �Bookmarks� as well as �Liked� tab in the news feed. The full functionality of sharing is also available to users. When an interested customer clicks the �Contact seller� button, the window to create a new message to the seller or community will appear, depending on your community settings. For your convenience, each message will automatically contain a link to the product the user is writing about.
Automating products management
You can use special VK API methods to mass upload and edit products. Learn more about them using the documentation: vk.com/dev/market.
Rules regarding advertising in communities
Ad post limitations
Up to five ad posts a day are allowed in communities as long as no more than three of them were published outside of the VK ad network (see item 5.13.4. vk.com/terms).
This means the following:
Restrictions on ad post content
In accordance with *item 5.13.5.* of the VK Terms of Service, all external ad posts must comply with *item 1* and *3* of the VK Advertising Rules.
For your convenience, we have provided a list of items that are forbidden to advertise on VK, and creatives that VK Administration deems questionable. Promoting such creatives could lead to penalties issued against the community. This list could be expanded and modified, so we advise you to refer to it anytime you post an advertiser�s ad.
Ads posted using the Market platform have to pass VK moderation, which means that you do not need to do any additional verification yourself. However, if you think an ad does not comply with the rules or was approved by accident, please report it to Support.
Measures intended to prevent violations, such as restricting the ability to repost, mention, and post links, will be implemented if the external ads limit is exceeded. The seriousness of the violation will determine how long the restrictions will remain in place. A community that has been excluded from search results for such violations can become visible again if the community�s managers contact Support.
If a community attempts to bypass the link posting restriction by using symbols, posting images with links, urging users to follow a link located somewhere else, etc., the community may be blocked by VK Administration.
For posting forbidden types of ads, excessively posting ads, or posting ads in pinned posts or the community description, a community could lose their ability to post links to their wall. The duration of the punishment depends on the severity of the violation and whether the community has a history of violations. Attempting to circumvent this restriction (posting pictures with links to other websites, communities, etc.) can lead to the community being permanently blocked.
If an ad is displayed in the community�s name or photo, the community could be removed from search results (community and news feed search) for 2 months from the moment that violations were found. Posting external ads in the community cover or Products block could lead to these features being disabled for the community. The community administration will not be informed that this happened. If you have noticed that such a change has taken place, you will need to address the violations and contact Support. Be sure to provide a link to the community in your message.
If you think that a mistake has been made or that there are mitigating factors, you can contact Support. We look into each situation individually and are always open to constructive dialogue.
If a community from the recommended list breaks the ad posting limit, it can be removed from the list indefinitely.
Why can�t I share a post from a community?
Please note the following:
1. You can only share posts if they were made by that community
2. It�s not possible to share a post to your wall from a closed or private community, as only members of that group have access to its content. In such cases, sharing is only possible through private messages.
Why is there a 50-post-a-day limit on community walls?
50 posts a day is the optimal amount. It allows communities to successfully keep up their activity while preventing members from drowning in an endless stream of posts, burying updates from friends or other important bits of information.
Live streams can be held in community discussions or post comments, ads can be grouped and posted together in one post. There are also wiki pages that you can attach to posts and occasionally update.
Overall, this limit makes it so users are more inclined to follow the content of their news feed, meaning the community admins� time and effort wasn�t wasted.
Addresses in communities
If your organization has one or more addresses, you can add them and mark them on the map. This way, users can find the point closest to them and see your exact location and working hours.
To add the addresses, click the "Manage" button located under the main community photo and go to the "Addresses" subsection. After enabling this option, all the necessary fields will be made available. In the "Additional info" field, you may write down some extra information, for example, the color of your company�s door or some other identifying characteristics. You can also enter your working hours.
I suggested a post and it�s been published, but I want to hide my name. How do I do that?
Online status in communities
Communities can now display that they are online and are actively ready to answer users� questions by using the Online status function. To enable this feature, go to the community messages and use the switch at the top. Groups and public pages that answer quickly will have a mark saying �Replies quickly. Average � # minutes�. If a community doesn�t respond for more than five minutes, the status will become inactive.
You can read more about this here: vk.com/wall-2158488_746084 (for now only available in Russian).
How do I suggest a post on a public page?
The �Suggest a post� field is above the community�s wall. It might be visible to all users or just followers, depending on how the administrators have set it. They can also disable the function completely.
When the public page�s wall contains posts from the community and suggested posts, administrators will see the �Suggested posts� button above the wall. Unpublished suggested posts can be edited at any time.
Suggested posts can be published, declined (when they are removed from the list) or ignored. The author�s name can be added to the post as well.
There are no communities in �Managed communities�
If you�re the owner of a community, leaving it and rejoining it again might help. If you have a different position, ask other managers to reassign you if possible.
If rejoining the community and reassigning you didn�t help, then it�s a bug. Our developers know about this bug, but a solution hasn�t been found yet. We hope that it will be fixed in the near future.
If I didn�t join this community, why is it in my list?
There are two possible reasons for any surprises you might come across in your community list.
1. A community you follow could�ve completely changed its theme.
2. Your page was hacked.
It�s not pleasant to find out that a community you follow has turned into something completely different. Communities can be blocked for doing this. The second situation is even more unpleasant and needs to be taken care of as soon as possible.
The first thing you need to do is change your password (you can do that here: vk.com/settings). Go to your email, (if it�s listed in your settings), and change the password there as well. Make sure that your page has a valid mobile phone number linked to it.
You should also scan your computer for malicious software: vk.com/av.
How do I protect my community from hackers?
The main thing to do is make sure that everyone who has access to community management is familiar with the basic security rules for their personal accounts and then have everyone follow them.
Promoting unknown users to a management role is ill-advised, regardless of all the new members, mountains of gold, or stars from the night sky they might promise.
A community is invulnerable if the managers keep their personal pages secure and don�t �accidentally� give the community away to random �helpers�.
If something did go wrong, contact Support and we will try to help. Please note that the sooner the community�s creator writes us, the greater the chance there is of sorting out the situation with minimal loss.
Everyone who�s interested in keeping their community safe can benefit from taking this test: vk.com/grouptest.
Joining the Ad Network
A community can join the Ad Network if it has a reach of at least 7500 followers a day. If your community is verified, represents a mass media outlet or was honored by �Prometheus�, you can join the Ad Network regardless of reach.
Ads are gradually being added to entertaining communities. Also, if you publish articles, you can monetize them. To do this, you need to publish at least three articles a week, with each gaining at least 30 thousand views.
You can find more information here: vk.com/wall-59800369_111697 (for now only available in Russian).
What do I do if all the members of my community disappeared?
There are several possible reasons why this might have happened.
1) Temporary technical issue
If this is the case, all members, without exception, will vanish from the list. Such failures are usually fixed by our developers within a few hours. If 24 hours have passed and the issue hasn�t been resolved, it�s likely that the problem is not on our side.
2) Untrustworthy manager
Unfortunately, assistants are not always reliable. Sometimes, someone can work their way into a managerial position for the sole purpose of harming your community. This, however, is fixable. You can contact us, and we will try to return the members to your community. Your request will be addressed on a first-come, first-serve basis.
3) Getting rid of bots
If you�re sure none of your colleagues removed the members from the community (all managers are reliable people who you have known for a long time, and their accounts and devices are properly secure), that means a planned cleaning of your community took place. This cleaning goes after bots (such as those used to boost member numbers) as well as blocked or inactive pages. Therefore, the cleaning doesn�t affect any of the active followers that form the backbone of your audience.
What are "Popular communities� in the search feature?
The selection offered under �Popular communities� (vk.com/search?c[section]=communities) is prepared by the website administration based on the relevance of the communities� themes, the quality of their content, and a whole lot of other criteria.
How do I edit the �Contacts� block?
Click on the header of the �Contacts� block to edit it.
Please note that you cannot add managers this way. This is just an information block.
A live cover is a set of up to five images or short videos that are cycled through automatically. This feature works on the latest versions of the Android and iOS apps. Just as before, the covers on the mobile and desktop versions of the website will remain static.
Live covers are now available for everyone.
You can upload photos and videos with a size of up to 30 MB. Their resolution should be 1080x1920 (vertical) or any other resolution with 9:16 proportions. The video format must be mp4 (H.264 AAC codec) with a frame rate of 15 to 60 frames per second.
You can read more about this update in our article here: vk.com/@vkdesigners-live-covers (for now only available in Russian).
Community apps add new functions to communities, making them more convenient and easier to use. The full app catalog can be found here: vk.com/community_apps.
You can find more detailed information here: vk.com/page-59800369_53802380 (for now only available in Russian).
You can now install up to three apps in a single community.
How can I protect wiki pages from unwanted edits and views?
The access level to wiki pages depends on the community type. In open groups, you cannot restrict who can view them. They can be either accessible to all users or only to editors and administrators. The same rules apply to public pages. In closed and private groups, however, only members can access wiki page content. You can manage access rights by clicking on �Edit� → �Access settings�.
We recommend that the ability to edit wiki pages only be given to administrators. All changes made to a page can be found in the �History� tab. If something goes wrong, you can use this tab to find the ones responsible and restore the page to an earlier version.
How do I add discussion boards to a group?
Go to the �Manage� section (the button is located below the community�s main photo), and in �Sections�, enable the �Discussion board� block. After doing so, you will be able to add new topics, pin them and sort them by edit or creation date.
Where can I find requests to join the community?
You can find requests by clicking �Manage� below the main community photo → �Members�.
If you have new requests to join your community, you�ll see the �Requests� section.
How do I add a dynamic cover to a community?
Dynamic covers are images that are changed and uploaded by a pre-programmed bot using API methods. They are automatically changed depending on the parameters. They are not the same as GIF images.
If you have programming skills, this link will help you: vk.cc/6St6HW. These are the methods to use when working with covers: vk.com/dev/photos.getOwnerCoverPhotoUploadServer, vk.com/dev/photos.saveOwnerCoverPhoto.
If you don�t have programming experience or it�s just basic, we recommend using services that provide finished covers. However, we have to warn you that you shouldn�t send users or companies money that seem even a little bit suspicious.
Community apps widgets
In this case, a widget is an information block generated by a community app. It can be made based on one of eight templates and contains content automatically filled in by the app. Widgets work on all VK platforms.
I�m a community manager. Can I create a widget myself?
No, widgets are created by community apps. To add them to your community, you need to install an app and find a button in it to enable a widget.
How do I disable the widget?
You need to remove the app or find the disable button in the app.
How do I change the widget?
Unfortunately, you can�t, unless there�s an option in the app that allows you to do so.
Where can I try it out?
There are various widget constructors in the app catalog:
Widgets are also available in the following apps:
vk.com/app5792770 Product store
vk.com/app5739272 Order Status
I�m a developer. How do I create widgets?
You can find information about this in the documentation here: vk.com/dev/community_apps and vk.com/dev/apps_widgets.
You can find more information here: vk.com/blog/community_apps_news.
You can read about apps that help you create widgets here: vk.com/wall-59800369_80883 (for now only available in Russian).
Are there any restrictions for widgets?
It�s prohibited to place ads in the widgets: vk.com/wall-59800369_80925 (for now only available in Russian).
There is no technical capacity to add external links to widgets.
How do I change the position of the sections in my community?
Now you can place any section of the community at the top of the community�s wall. To do that, go to �Manage� → �Sections�. The �Main section� is the one which is right beneath the description. The �Secondary section� is located under the main section, although still above the wall. All other sections will be displayed below the right menu.
How do I unfollow live streams from a community that I'm a member of?
If you want to disable live stream notifications but still see a community�s posts in your news feed, click �Don�t notify about streams� under the community photo.
How do I rename the app�s button?
Open the �Manage� section of the community, select �Applications� in the menu to the right, find the app you need, click �Edit�, enter the title in the �Button name� field and click �Save�.
Look at the button below the app�s window. For apps created by third-party developers, the community link is located there. Apps created by HS have a button in the same place that can be used to ask Support a new question. If you see this button, this article will help you. If you see a community link, please contact the developers of that exact app.
What are native ads?
Native advertising consists of branded posts. They are seamlessly integrated into a community, are useful and informative, and also mention the advertiser. The main way to tell if a post is a native ad or not is to remove all mention of the sponsor and see whether the post still has value for your followers.
You can add information about your community to the native advertising catalog. That way, advertisers will be able to find your community among other similar ones. To join, add your information into the app here: vk.com/app6310169_-59800369
Native ads fit the theme of the community they are posted in. A mention of an automobile brand on a public page about cooking would be an ordinary ad, not a native one. Native ads are made in collaboration with the advertiser and work as both an ad and a way to support the organization�s image. Such posts are better received by the audience and more effective than ordinary ads.
Rules for posting native ads
Native ads are not direct, but instead, present thematic content in a community that was prepared jointly with the advertiser. For the latter, such ads work not only by increasing sales but are also good for their image as users remember the brand in connection to information that�s new for them and are inclined to support quality content. That is why native ads are met more positively and are more effective than ordinary ones.
What the VK rules say about native ads
220.127.116.11 Native integration means the organic implementation of a promoted product without explicit emphasis regarding the connection to Community informational material, in which the Community's informational material corresponds to a common theme and style while possessing independent semantic value.
Native ads don�t have to have the �This is an ad� tag, and the 5 ad posts a day rule doesn�t apply to them. Since there�s a fine line between native and ordinary ads, we strongly recommend asking Support if the content can be considered a native ad before posting it. This will prevent confusion after posting.
What native ads must be like
You can find the full rules regarding ad placement in VK Terms of Service. Below are the main rules that apply to native ads.
If you are not sure if your post constitutes a native ad or not, please write us so misunderstandings can be avoided.
Activity log in communities
�Activity log� is a separate section in community settings. This is where administrators� internal activities are logged.
1. There are filters for date, activity type, and specific managers. You can see what any administrator did, including those whose role has been revoked.
2. You don�t have to open a new tab to see posts, photos, or videos that are mentioned in the log. Everything is visible in the interface.
3. Activities of one type that were performed by the same person in a 3-hour period are grouped in one cell. If you click on a cell, it opens and all activities are shown. To switch between basic and detailed views, click on the three lines icon in the upper right corner of the section.
4. If content was deleted and then restored, the record of deletion will disappear from the activity log.
5. The activity log is available in community settings in the desktop version.
The log shows the following categories and activities:
- �Managers�: assigned, revoked, changed roles.
- �Members�: added someone to a blacklist, deleted someone from a blacklist, approved and rejected applications to join, removed someone from the community.
- �Wall�: deleted regular and scheduled posts and comments.
- �Information�: changed or deleted the short address, changed the community�s name and category.
- �Settings�: enabled and disabled age restrictions and comments filter.
- �Content�: added video and discussion topics, deleted photos, videos, and discussion topics.
What are external ads?
We don�t think it�s necessary to explicitly state what is and isn�t an ad. The restrictions on such posts are in place for the benefit of community members � posts shouldn�t annoy them. After all, users didn�t come to a community page to look at ads. Whether you earned money for a certain ad or not is irrelevant.
Usually, those that need strict rules are those that try to get the most benefit from their product while ignoring the interests of their followers. By benefit, we don�t mean just money, but we also mean advertising connections with other communities through mutual promotion.
If you are uncertain whether a post is an ad or not, you can use this simple rule of thumb: publish such posts holding to the daily limit. Meaning that if you have three posts already planned that your followers might not be interested in (and you don�t use VK advertising tools), then you might want to refrain from posting more posts like those.
Let�s look at some of the most common questionable cases:
� Hyperlink mentions (�Read more��, �Show all��, etc.) that lead to other communities
� Reposts that are not relevant to the community�s theme
Now events can have their own snippets.
Snippets grab attention and make it possible to join an event right from a post without going to the community�s page. This means more people will come to your meetings and events.
To attach a snippet to a post, add a link to the event in the text, mention it or share any post from the event�s page.
This is a platform where creators who have the fire badge can interact with representatives of large and brand-name communities.
Here, it�s possible to be a customer or a contractor. A customer creates jobs and sends proposals; a contractor responds to jobs and accepts orders. To participate, you have to add your community to the market. To connect to the platform, click the "Apply" button. If you don't have a community, the button won't work.
Orders can be placed by administrators of large communities and business pages who have an advertising account. Contractors are VK Talents creators. To participate in market activities, a creator must have gotten the fire badge at least once.
The platform is only available in the desktop version of the website. Job details are discussed outside the platform.
Instructions for creators � vk.com/@talents-katalog-avtorov-dlya-vk-talents
Instructions for contractors � vk.com/@authors-birzha-avtorov
New menu in communities
Now links to VK content can be added to a menu and given a cover picture. This allows communities more freedom in setting up their appearance.
To go to the new menu, go to �Manage� and select �Menu� in the �Settings� section. This is where community managers can add, change, or delete menu elements. The �Edit� button in the community menu lets you do the same things.
Administrators can add up to seven links to articles, posts, services, photos, and more. Links must lead to VK content, but not to wiki pages. The menu also shows community apps, including the store.
Each menu item can have its own cover and name. The minimum image size is 376 × 256 px. The maximum caption size is 20 characters but it still might get cut off.
Regarding deletion, if an element (for example, an app) was added to the community from another section (�Apps�), deleting it through the menu only deletes the corresponding button. To delete the element itself, you need to do it in the section from which it was added.
Menu buttons are shown in a carousel. Links to posts, products, photos, videos, playlists, apps, albums, music albums, podcasts, and subjects will open on the same page. Everything else will open in a new window.
The menu can only be set up in the desktop version of the website. It is visible, but not editable in the official app and in the mobile version.
How do I enable notifications about likes and new members in a community?
This option is enabled automatically for all communities with up to 300 members.
If your community has 50,000 members or fewer, you can enable the option in community settings. This option is not available for communities with over 50,000 members.
These notifications are displayed in the bell. On the desktop version of the website, open the �Managed pages� section of the bell and select the community. Notifications are shown with a delay so that accidental subscriptions and likes are not included. You will also see other managers� activities, but will not be notified about your own.
You can manage the option after selecting the community in the �Notifications� section of your personal profile�s settings.
Your search for returned no results.
Try using other keywords, e.g.: "delete profile", "create chat".
Check your request for misprints.
I forgot my password
There are a few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore.
2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page.
3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page
4. If you access your page automatically, the browser you use keeps your password. Try you luck here:
� Mozilla: Settings → Privacy;
� Chrome: insert chrome://settings/passwords in the browser address bar and press Enter;
� Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over.
Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images:
1. Photo of your document (e.g., passport, driving license, birth certificate).
2. Photo of your face in front of your request (i.e. near the screen displaying your question).
We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time.
If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
� All audio albums have been automatically converted into playlists
� Playlists can be added to your own music collection and attached to wall posts and messages.
� You can also add a cover and description to your playlists.
� For those who want to evaluate the popularity of their music collections, we added a counter of views and plays.
� Updated Suggested music.
You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post)
- Every playlist has a play counter
- A track can be added to several playlists simultaneously
- Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others
- You can edit the order of the songs in your playlists.
Even more � you can subscribe to a user�s playlist and follow all the changes in it.
To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
Suggested music. Popular music
We have noticeably updated out �Suggested music� section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs.
We have temporarily removed the beloved by many �Genres� section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side � your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once.
Be careful � extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running � then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers.
If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
My account was hacked!
I�m writing from the account in question
Since you have already restored access to your account, please change your password and follow the security recommendations described here: vk.com/page-777107_1022715 (for now only available in Russian). If you follow the recommendations, chances are you won�t get hacked again.
If anything is missing from your page, let us know. We�ll help you restore everything except messages, which is technically impossible.
The account in question is another account that belongs to me, or a friend�s (relative�s) account.
First of all try restoring access to your account here: vk.com/restore.
If suspicious messages are being sent from an account (ads or requests for money), immediately
mark them as spam so that we can quickly deal with the scammer.
If the hacker is declining your requests or is doing anything else to stop you from restoring access, please contact us and include your account link. You can do this from another account that belongs to you or from a friend�s account.
To avoid getting hacked again, we recommend linking your account to an up-to-date phone number.
How can I create a game or an app?
Information about creating an app for VK is available here: vk.com/dev.
Keep in mind that you will need at least basic programming skills in order to create an app.
What is �Prometheus� and how can I get the fire badge?
�Prometheus� is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app�s �Suggestions� service shows an author�s posts to others that are not yet familiar with their works but might be interested in them.
�The fire badge� is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by �Prometheus� again.
How can I get the badge?
Create unique materials and publish them on our site.
This doesn�t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, �Prometheus� will still honor them. But if a community�s posts only consist of links to another site, the mechanism won�t be able to determine if the material on the linked site is unique or not.
If you follow this advice, but you don�t get the badge, don�t get discouraged. It doesn�t mean that your works now and in the future won�t be recognized. �Prometheus� only recently started working, but he can�t find and share all authors� interesting content at once. But the system is constantly learning and perfecting itself.
Protecting the author
We are teaching �Prometheus� to recognize original content and enter the source into the �Suggestions� section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, �Prometheus� won�t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterward to other places on the web.
I posted content first but another user copied it. What can I do?
These materials will appear in the �Suggestions� section under your name. This means that a copied post won�t attract a new audience to another user or community.
Where can I find a list of pages that �Prometheus� has found?
So far, there�s no such list, but we discuss the most interesting users in the community: vk.com/authors. You can also read more about �Prometheus� here, vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (�Attach� button), choose �Money�, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on. Read more about money transfers here: vk.com/landings/moneysend.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia.
Collecting money as a group has never been easier. All you have to do is enter the goal amount, and check the appropriate box if you�re also contributing. The system will handle all the necessary calculations.
You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a month.
How do I get a copy of my VK data?
You can download a copy of your VK data here: vk.cc/8Irnch. Please be sure to carefully read all information regarding the data copy before downloading.
Be aware that preparing a data copy is not instantaneous and will take several days to complete from the moment of request. Currently, this feature is being tested, but we will continue to improve and refine it.
This copy is comprehensive. We will provide you with all of your data, including deleted information. Please note that all information related to you is only stored for the period required by law to do so. If upon review of your data, there�s something that you can�t find, that data, unfortunately, will not be able to be restored.
If you encounter any problems getting your data copy or have any questions, please contact Support.
How do I remove a Happy Santa app?
You need to open the �Manage� section of the community, select �Applications�, find the app you need, then click �Edit� → �Remove application�.
Please note that all settings will be saved when you remove the app, so if you want to add it again, the same parameters will already be in place.
Take a look at the button below the app�s window. For apps created by third-party developers, the community link is located there. Apps created by HS have a button in the same place that can be used to ask Support a new question. If you see this button, this article will help you. If you see a community link, please contact the developers of that exact app.
What happened to the VK Coin app?
From 11 April, you can no longer increase your score in the app. The game was exciting, engaging millions of people. We all have witnessed sky-high numbers and fierce battles, screens staying lit up and nights without sleep. But now it's time to stop and take in the sight of your well-earned riches.
Yes, you can no longer mine the coins. But you still can transfer them to other players and receive transfers from others, as well as purchase promo codes from our partners and follow the virtual market. You can now view available actions and offers in your VK Coin wallet.
There are more exciting gaming adventures coming!