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Can I use a fake name?
VK is a social network, and using your real name here is the best way for friends to find you. If you lose access to your account and the name on your profile is different from your actual name (since you used a fake name), we�ll have no way of knowing whether the account is actually yours if you somehow lose access to it. By using a fake name, you run the risk of losing your account forever in case it�s hacked or you forget your password.
My name is rare, but real
Why is there a limit for changing my name?
For better or worse, the limit on name changes is the same for everyone. However, if you only change your name when you absolutely have to (when it�s changed in real life), then you�re unlikely to run into this limit. If you do, then all that�s left for you to do is wait.
My name is declined incorrectly
Please contact Support and explain in detail where exactly the website is declining your name incorrectly. Also, please check that the gender indicated on your profile is correct. We would also like to note that fake first and last names may be declined incorrectly. It makes sense since those fields are meant for names and surnames, not nicknames and pseudonyms.
I want to write my name using Latin characters
If your document information is in Cyrillic, we recommend you fill out your name using Cyrillic as well. Please write it the way it�s spelled in your documents. This simplifies information processing and makes it easier for your friends to find you using the search function. Names will be transliterated automatically for your foreign contacts if their interface language is set accordingly.
If your document information is in Latin characters only, please attach a photo of your document at an angle like in the image. As we don�t need the document series and number, you can cover them or paint over them in a graphics editor.
How do I edit my nickname (middle name)?
We removed this field several years ago. Unfortunately, many people used it for a different purpose than the one it was intended for, such as to promote goods and services, or by putting special symbols in there that complicated the search process. You can put your nickname in the �About me� field, or �Interests� (vk.com/edit?act=interests). If you have your middle name shown and want to have it removed, you can do so here: vk.com/edit.
My request is taking too long to process
Unfortunately, there�s no way of knowing in advance how long the queue for name change will be, which is why we cannot tell the exact time it will be ready. But rest assured, your request will be processed the moment its turn comes.
Your search for returned no results.
Try using other keywords, e.g.: "delete profile", "create chat".
Check your request for misprints.
Suggested music. Popular music
We have noticeably updated out �Suggested music� section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs.
We have temporarily removed the beloved by many �Genres� section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
I forgot my password
There are a few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore.
2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page.
3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page
4. If you access your page automatically, the browser you use keeps your password. Try you luck here:
� Mozilla: Settings → Privacy;
� Chrome: insert chrome://settings/passwords in the browser address bar and press Enter;
� Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over.
Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images:
1. Photo of your document (e.g., passport, driving license, birth certificate).
2. Photo of your face in front of your request (i.e. near the screen displaying your question).
We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time.
If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
� All audio albums have been automatically converted into playlists
� Playlists can be added to your own music collection and attached to wall posts and messages.
� You can also add a cover and description to your playlists.
� For those who want to evaluate the popularity of their music collections, we added a counter of views and plays.
� Updated Suggested music.
You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post)
- Every playlist has a play counter
- A track can be added to several playlists simultaneously
- Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others
- You can edit the order of the songs in your playlists.
Even more � you can subscribe to a user�s playlist and follow all the changes in it.
To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side � your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once.
Be careful � extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running � then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers.
If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
My account was hacked!
I�m writing from the account in question
Since you have already restored access to your account, please change your password and follow the security recommendations described here: vk.com/page-777107_1022715 (for now only available in Russian). If you follow the recommendations, chances are you won�t get hacked again.
If anything is missing from your page, let us know. We�ll help you restore everything except messages, which is technically impossible.
The account in question is another account that belongs to me, or a friend�s (relative�s) account.
First of all try restoring access to your account here: vk.com/restore.
If suspicious messages are being sent from an account (ads or requests for money), immediately
mark them as spam so that we can quickly deal with the scammer.
If the hacker is declining your requests or is doing anything else to stop you from restoring access, please contact us and include your account link. You can do this from another account that belongs to you or from a friend�s account.
To avoid getting hacked again, we recommend linking your account to an up-to-date phone number.
How can I create a game or an app?
Information about creating an app for VK is available here: vk.com/dev.
Keep in mind that you will need at least basic programming skills in order to create an app.
What is �Prometheus� and how can I get the fire badge?
�Prometheus� is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app�s �Suggestions� service shows an author�s posts to others that are not yet familiar with their works but might be interested in them.
�The fire badge� is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by �Prometheus� again.
How can I get the badge?
Create unique materials and publish them on our site.
This doesn�t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, �Prometheus� will still honor them. But if a community�s posts only consist of links to another site, the mechanism won�t be able to determine if the material on the linked site is unique or not.
If you follow this advice, but you don�t get the badge, don�t get discouraged. It doesn�t mean that your works now and in the future won�t be recognized. �Prometheus� only recently started working, but he can�t find and share all authors� interesting content at once. But the system is constantly learning and perfecting itself.
Protecting the author
We are teaching �Prometheus� to recognize original content and enter the source into the �Suggestions� section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, �Prometheus� won�t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterward to other places on the web.
I posted content first but another user copied it. What can I do?
These materials will appear in the �Suggestions� section under your name. This means that a copied post won�t attract a new audience to another user or community.
Where can I find a list of pages that �Prometheus� has found?
So far, there�s no such list, but we discuss the most interesting users in the community: vk.com/authors. You can also read more about �Prometheus� here, vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (�Attach� button), choose �Money�, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on. Read more about money transfers here: vk.com/landings/moneysend.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia.
Collecting money as a group has never been easier. All you have to do is enter the goal amount, and check the appropriate box if you�re also contributing. The system will handle all the necessary calculations.
You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a month.
How do I get a copy of my VK data?
You can download a copy of your VK data here: vk.cc/8Irnch. Please be sure to carefully read all information regarding the data copy before downloading.
Be aware that preparing a data copy is not instantaneous and will take several days to complete from the moment of request. Currently, this feature is being tested, but we will continue to improve and refine it.
This copy is comprehensive. We will provide you with all of your data, including deleted information. Please note that all information related to you is only stored for the period required by law to do so. If upon review of your data, there�s something that you can�t find, that data, unfortunately, will not be able to be restored.
If you encounter any problems getting your data copy or have any questions, please contact Support.
How do I remove a Happy Santa app?
You need to open the �Manage� section of the community, select �Applications�, find the app you need, then click �Edit� → �Remove application�.
Please note that all settings will be saved when you remove the app, so if you want to add it again, the same parameters will already be in place.
Take a look at the button below the app�s window. For apps created by third-party developers, the community link is located there. Apps created by HS have a button in the same place that can be used to ask Support a new question. If you see this button, this article will help you. If you see a community link, please contact the developers of that exact app.
What happened to the VK Coin app?
From 11 April, you can no longer increase your score in the app. The game was exciting, engaging millions of people. We all have witnessed sky-high numbers and fierce battles, screens staying lit up and nights without sleep. But now it's time to stop and take in the sight of your well-earned riches.
Yes, you can no longer mine the coins. But you still can transfer them to other players and receive transfers from others, as well as purchase promo codes from our partners and follow the virtual market. You can now view available actions and offers in your VK Coin wallet.
There are more exciting gaming adventures coming!