The question is too broad. Please ask a more specific question.
Showing results for the search .
Your search for returned no results.
Can't load photos, videos and music!
Loading may not work because of an outdated browser version. You can update your browser for free here: vk.com/badbrowser.php
Sometimes third-party software may cause problems with loading and affect how the site works. Please download this free scanner and check your computer for viruses: vk.com/av.
How do I hide my videos from other users?
To hide a video, it is necessary to create a video album and set its privacy, then move a video you want to hide to this folder.
To do it, go to �My Videos� → �Albums� → �New folder� (in the upper-right) → �Who can view this album?� → select an appropriate option and save it.
To add a video to the album, click on the stripes icon in the top-right corner of the video and select an album (or albums, if necessary). The video can be viewed only by people selected in privacy setting for this album.
There is no option to hide all videos at once.
How do I upload a video?
Go to the "Videos" section, click on the "Add a video" button in the top-right corner. There you can upload videos from your computer or add it from any video hosting service, e.g. youtube.com or vimeo.com.
To upload a video from your computer, click on "Add video" → "Select a file". After uploading type in its name and description and click on "Save".
How do I download music or videos?
Our site does not have this option. Not even for a fee.
Copyright laws have very tight restrictions. Sometimes we need to remove some songs from our site completely in order to avoid problems with copyright holders. You can imagine the consequences of allowing users to download music and video content from our site � we would have to shut down the music and video sections completely. This is why we need to abide by the rules and listen to music and watch videos online only.
Please be careful: any software for music and video downloading is not safe. Sometimes they not only interfere with how the site operates but try to gain access to your profile.
How do I delete a video?
Where are videos of me? How do I tag someone in videos?
With time this service became unpopular and almost nobody used it. That's why we've disabled it. But you can always share your videos with friends via private messages, by publishing them on your wall or uploading them to your "Videos" section.
I accidentally deleted something from my page. Help!
Please, click on the "Contact Support" button and tell us:
- What exactly did you delete? (photos, videos, songs, posts)
- How many were there?
- When and why were they deleted?
We can't promise that we will definitely be able to restore the content, so please be careful when deleting something in the future. Unfortunately, the period of time when deleted content can be restored is very short, since the system keeps the information for no more than a few days.
Unfortunately, there is no way to restore deleted messages.
How can send photos, videos and other materials to a friend?
To attach a song, a photo or a video go to your friend's page, click on the text input field above his wall and then click on "More" � you will see the buttons you need there.
Same goes for private messages and group chats: click on the paper clip and select what type of content you want to attach: "Photo", "Video" or "Audio file".
How do I search for videos?
To find a film or video, type its name into the search bar in the �Videos� section (vk.com/video) and then press �Enter�.
You can also use the general search feature. Simply type in the video�s title into the search bar in the website's header, click �Show all results� and go to the �Videos� section (vk.com/search?c[section]=video).
Video player features and hotkeys.
1. You can send a link to a specific keyframe of the video, and the playback will start from the point that you chose. To do this, you need to play the video, find the point in the video you want to send, right click on the video and select �Copy link with timecode�. When someone follows the link, the video will start from the keyframe right before the point you selected.
2. You can rewind and fast-forward the video in 7-second increments using your keyboard�s arrow keys.
3. You can change the volume by placing your cursor on the video player and scrolling with the mouse wheel. Pressing the up and down arrow keys on the keyboard will have the same effect.
4. If the video is open in full screen mode, it minimizes when you open the �export� window.
Are 1080p videos supported?
Yes, they are. You can read more about it here: vk.com/wall-2158488_458564 (for now only available in Russian).
Please note that videos start getting processed immediately after upload. A video�s resolution on the website increases gradually, so at first, the video will be available in low quality, but will increase in quality as time goes on. After uploading the video, you�ll have to wait about 10 to 15 minutes as processing can take a long time if the video is large.
Why didn�t the video I uploaded show up on the page?
The video starts getting processed immediately after upload. Video resolution on the website increases gradually so at first, a video will be available in low quality, but will increase in quality as time goes on. After uploading the video, you�ll have to wait about 10 to 15 minutes as processing can take a long time if the video is large.
Also, the video might not upload if the copyright holder has requested it to be removed it from public access.
What file types are supported on the website?
AVI, MP4, 3GP, MPEG, MOV, FLV, WMV.
You can use the website www.online-convert.com to convert videos (free for files <100MB).
How do I see a list of people who viewed my video?
Unfortunately, no such list exists. You can only see the number of views your video has gained.
Just imagine if your name was shown under every video you�ve ever viewed on the internet. You probably wouldn�t be too thrilled about that. A bit of privacy here doesn�t hurt.
How can I add videos from the general search to a community?
To add videos to a community, open the video you need, hover your cursor over �More� and click on �Add to community�. In the �Select community� drop-down menu, you can only choose communities that have an open video section.
How do I add a video from YouTube?
There are three ways to do so:
1. Via a direct link. Copy the YouTube video's URL, open �Videos� → �Add video� (in the upper right corner) → �Add from a different website� → paste the link and click �Save�.
2. Under YouTube videos click on �Share� → �VKontakte� button → check �add to My Videos� and click �Send�. If you cannot find the �VKontakte� button there, then, you need to change your location to �Russia� on the lower part of the site.
3. Simply post the video�s URL on your wall and it�ll be added automatically.
Can I rotate a video?
If you are uploading a video from your computer, you can use any video editor to rotate it beforehand. Don�t worry, the Videos section is still being improved. Our developers know that lots of users would like to see the rotate button again.
When you add videos that you�ve found using the general search to �My videos�, you�re creating a link to the original video, not making a copy of it.
When a user opens such a video, they will see the source video, with comments and likes from there. You aren�t able to edit any videos you�ve added from the general search (since December 28, 2014).
Does YouTube count the views of videos posted on VK?
Yes, they are counted.
How do I edit added videos? How can I change video titles and descriptions?
When you add a video to your profile or a community, you aren�t creating a copy of it, like you used to be able to do, but rather you�re posting a link to the original video.
If users open such videos, they see the original video with its own comments and likes. This is the reason why you can�t edit videos that were added from the search after the �Video� section was updated on December 28, 2014.
All of the videos you added earlier are copies, and their titles and descriptions still can be edited by clicking on the pencil icon at the top right of the video screen.
Why do videos in the news feed start automatically?
Videos in the news feed start automatically on the desktop version of the website as well as on the Android and iOS apps.
We use HTTP Live Streaming (HLS) for the videos to start playing as quickly as possible. The player also adjusts video quality according to the speed of your internet connection. Videos start out muted, but you can turn the sound on by clicking on the video.
If automatic video playback distracts you from reading your feed or consumes too much data, you can turn it off in your settings: vk.com/settings.
On the mobile apps, you can also specify whether you want videos to start playing automatically depending on whether you�re on WiFi or using mobile internet.
How do I upload a video thumbnail?
You can do this for videos that you have uploaded to the website. You can choose an image from the video to be the thumbnail. Go to �Edit video� to choose or change the thumbnail.
Find out more about the function here: vk.com/wall-2158488_665401 (for now only available in Russian).
How do I add subtitles?
You can add up to five subtitle tracks in different languages to your videos on the desktop version of the website when you upload a new video or edit one that has already been posted. Specify the language for the subtitles and upload them in an SRT file.
You can select subtitles that a user will see by default when they play the video. You can select a specific track or �User�s language�. If the latter option is chosen, the language of the viewer�s interface will be used as the default for subtitles. If there are no subtitles in this language, the user will have to manually select the track they need.
Your search for returned no results.
Try using other keywords, e.g.: "delete profile", "create chat".
Check your request for misprints.
Suggested music. Popular music
We have noticeably updated out �Suggested music� section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs.
We have temporarily removed the beloved by many �Genres� section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
I forgot my password
There are a few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore.
2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page.
3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page
4. If you access your page automatically, the browser you use keeps your password. Try you luck here:
� Mozilla: Settings → Privacy;
� Chrome: insert chrome://settings/passwords in the browser address bar and press Enter;
� Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over.
Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images:
1. Photo of your document (e.g., passport, driving license, birth certificate).
2. Photo of your face in front of your request (i.e. near the screen displaying your question).
We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time.
If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
� All audio albums have been automatically converted into playlists
� Playlists can be added to your own music collection and attached to wall posts and messages.
� You can also add a cover and description to your playlists.
� For those who want to evaluate the popularity of their music collections, we added a counter of views and plays.
� Updated Suggested music.
You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post)
- Every playlist has a play counter
- A track can be added to several playlists simultaneously
- Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others
- You can edit the order of the songs in your playlists.
Even more � you can subscribe to a user�s playlist and follow all the changes in it.
To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side � your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once.
Be careful � extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running � then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers.
If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
My account was hacked!
I�m writing from the account in question
Since you have already restored access to your account, please change your password and follow the security recommendations described here: vk.com/page-777107_1022715 (for now only available in Russian). If you follow the recommendations, chances are you won�t get hacked again.
If anything is missing from your page, let us know. We�ll help you restore everything except messages, which is technically impossible.
The account in question is another account that belongs to me, or a friend�s (relative�s) account.
First of all try restoring access to your account here: vk.com/restore.
If suspicious messages are being sent from an account (ads or requests for money), immediately
mark them as spam so that we can quickly deal with the scammer.
If the hacker is declining your requests or is doing anything else to stop you from restoring access, please contact us and include your account link. You can do this from another account that belongs to you or from a friend�s account.
To avoid getting hacked again, we recommend linking your account to an up-to-date phone number.
How can I create a game or an app?
Information about creating an app for VK is available here: vk.com/dev.
Keep in mind that you will need at least basic programming skills in order to create an app.
What is �Prometheus� and how can I get the fire badge?
�Prometheus� is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app�s �Suggestions� service shows an author�s posts to others that are not yet familiar with their works but might be interested in them.
�The fire badge� is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by �Prometheus� again.
How can I get the badge?
Create unique materials and publish them on our site.
This doesn�t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, �Prometheus� will still honor them. But if a community�s posts only consist of links to another site, the mechanism won�t be able to determine if the material on the linked site is unique or not.
If you follow this advice, but you don�t get the badge, don�t get discouraged. It doesn�t mean that your works now and in the future won�t be recognized. �Prometheus� only recently started working, but he can�t find and share all authors� interesting content at once. But the system is constantly learning and perfecting itself.
Protecting the author
We are teaching �Prometheus� to recognize original content and enter the source into the �Suggestions� section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, �Prometheus� won�t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterward to other places on the web.
I posted content first but another user copied it. What can I do?
These materials will appear in the �Suggestions� section under your name. This means that a copied post won�t attract a new audience to another user or community.
Where can I find a list of pages that �Prometheus� has found?
So far, there�s no such list, but we discuss the most interesting users in the community: vk.com/authors. You can also read more about �Prometheus� here, vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (�Attach� button), choose �Money�, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on. Read more about money transfers here: vk.com/landings/moneysend.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia.
Collecting money as a group has never been easier. All you have to do is enter the goal amount, and check the appropriate box if you�re also contributing. The system will handle all the necessary calculations.
You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a month.
How do I get a copy of my VK data?
You can download a copy of your VK data here: vk.cc/8Irnch. Please be sure to carefully read all information regarding the data copy before downloading.
Be aware that preparing a data copy is not instantaneous and will take several days to complete from the moment of request. Currently, this feature is being tested, but we will continue to improve and refine it.
This copy is comprehensive. We will provide you with all of your data, including deleted information. Please note that all information related to you is only stored for the period required by law to do so. If upon review of your data, there�s something that you can�t find, that data, unfortunately, will not be able to be restored.
If you encounter any problems getting your data copy or have any questions, please contact Support.
How do I remove a Happy Santa app?
You need to open the �Manage� section of the community, select �Applications�, find the app you need, then click �Edit� → �Remove application�.
Please note that all settings will be saved when you remove the app, so if you want to add it again, the same parameters will already be in place.
Take a look at the button below the app�s window. For apps created by third-party developers, the community link is located there. Apps created by HS have a button in the same place that can be used to ask Support a new question. If you see this button, this article will help you. If you see a community link, please contact the developers of that exact app.
What happened to the VK Coin app?
From 11 April, you can no longer increase your score in the app. The game was exciting, engaging millions of people. We all have witnessed sky-high numbers and fierce battles, screens staying lit up and nights without sleep. But now it's time to stop and take in the sight of your well-earned riches.
Yes, you can no longer mine the coins. But you still can transfer them to other players and receive transfers from others, as well as purchase promo codes from our partners and follow the virtual market. You can now view available actions and offers in your VK Coin wallet.
There are more exciting gaming adventures coming!