Friends and Followers
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How do I hide my friend list?
You can hide up to 30 friends.
To that go to "Settings" → "Privacy" → "Who is visible in my list of friends and followed users" or follow this link: vk.com/settings?act=privacy. Your friends are listed first there, then you can find users you follow.
Don't forget to set the "Who can view my hidden friends" option.
You can't hide all your friends. VK is a social network and we want users to easily find people they may know on the site.
How do I report a user?
There are few ways:
1. If an unknown user offends you without any reason, add this user to your Blacklist. Go to "Settings" → "Blacklist" or to vk.com/settings?act=blacklist. This will stop them from messaging you and from viewing your page.
2. If you notice someone sending spam, click on the dots icon in the top right corner of the post → "Report profile" or you can do it on that user's page below the profile photo.
3. You can do the same with pages that have adult content or spam.
4. If other person is using your personal information, please write to our Support team.
Do not forget to add a link to a fake profile with your data and your photo in front of the request to our Support. It will help us solve your problem much faster.
Please remember, our agents review only request sent by the person, whose data is being used.
How to block a user?
All troublesome users can be added to the blacklist. This will stop them from viewing your page, sending you messages and friend requests and disturb you somehow.
Your blacklist can be found here vk.com/settings?act=blacklist. You can also go to user's page, click on three dots under his profile photo and click on "Block".
How do I delete a follower?
Followers do not have any special rights: they can view only content of your profile that is visible to all VK users. Private content marked as "friends only" is not available for them.
If you do not want someone in your followers list, you can block this user. Just open the "My followers" section and click on the cross icon in the upper-right corner of the follower's photo.
You can remove this user from your blacklist in 10 minutes � he won't be your follower anymore. To remove him from your blacklist go to "Settings" �> "Blacklist" or just go to vk.com/settings?act=blacklist
How can I share a post with friends or community members?
In order to do that click on the "Share" megaphone-button.
You can either:
- share the post with friends and followers by posting it on your wall
- repost it to a community you manage
- send it in a message to a friend or to a chat you are a member of.
Whichever way you choose you can add your thoughts regarding the post and it will get shared along with the post.
There are three reasons why "On my wall" and "To my community" options aren't available:
- the post is available only to user's friends. To make sure if that's the case, check if there's a lock sign on the post
- the post is in a private or closed community
- the post was published by a user, not a community. You can't reblog these posts just like people can't share posts left on your wall by users other than yourself.
How to learn who unfriended me?
To see who unfriended go to this page: vk.com/friends?section=out_requests. In this list you can see your outgoing
If the number of your friends has decreased and there is no one on this list, then you were blacklisted. In this case, your outgoing request is automatically canceled.
I haven't subscribed to this user!
You are subscribed to the news of users you have sent requests to.
You can unfollow people you are not interested in by canceling your friend request here: vk.com/friends?section=out_requests.
If you are positively sure that you haven't sent the request, immediately change your password in the "Settings" section (vk.com/settings) or following this link vk.com/restore. Also scan your computer for viruses with vk.com/av.
How to remove a user from friends?
Go to the "Friends" section vk.com/friends?section=all and you'' see three dots to right of each user in the list. Place the cursor over it → "Remove from friends".
Also you can click the "In your friend list" button below the user's profile picture and select "Remove from friends".
How can find someone by their ID?
An ID is a sequence of numbers linked to each VK page. Every page receives this unique number after registration.
To find someone using their ID, type vk.com/idXXX, where XXX is the ID of the page into your browser's address bar.
To find out what your ID is, go to "Settings" and click on "Profile link".
User has restricted access to his profile. What does this mean?
How can send photos, videos and other materials to a friend?
To attach a song, a photo or a video go to your friend's page, click on the text input field above his wall and then click on "More" � you will see the buttons you need there.
Same goes for private messages and group chats: click on the paper clip and select what type of content you want to attach: "Photo", "Video" or "Audio file".
Who are these followers?
When another person sends you a friend request he gets automatically subscribed to your public news. Don't worry, content marked as accessible "only friends" isn't visible to your followers. Your followers see your page just as any other users who are not in your friend list. This means there are no differences in levels of access to your data between a follower and just a random user who is not in your friend list.
You can either accept a user's friend request or keep him as a follower.
The list of all your followers is available here: vk.com/friends?section=all_requests.
Who am I subscribed to?
When you send a friend request so a user, you get subscribed to his public news. All the requests you have sent are here: "Friends" �> "Followers" �> "Outgoing" or you can simply follow this link vk.com/friends?section=out_requests. There you can also unsubscribe by clicking on "Cancel request".
By the way, if someone removes you from his friends list, you will remain as his subscriber and you will see them in the "Outgoing"list.
What should I do to find my friends?
Please use our people search: vk.com/search?c[section]=people. Select the city, age and/or education, to find someone specific.
You can also contact your friend by some other way of communication and ask for his ID or the link to his page on VK.
What is the logic behind the order of friends?
The list of your friends depends on the amount of interaction you have. If you interact frequently the user appears higher in the list. We take into consideration a lot of things: the amount of exchanged messages, comments, replies, etc. Your newest friends also appear at the top of the list for a while so you don't lose track of them.
Other users see your friend list in a different order: first criterion is the amount of mutual friends and the second is registration date. The same logic applies to the way you see other users' friend lists.
How can I invite a friend to the site?
How can I tag someone in a photo?
You can only tag people from your friend list and only in yours and your friends' albums. To tag a friend open the photo and click on "Tag photo".
Tagging in the "My profile photos" and "Saved photos" isn't possible.
How do I add or remove a user from my Bookmarks?
You can find the three dots button on a user�s profile below their main photo. Click on it and select �Save to Bookmarks�. If they are already in your bookmarks, then you�ll see the �Remove from Bookmarks� button.
You can also remove a user from your bookmarks fairly easily clicking on the three dots icon to the right of their name and select �Remove from Bookmarks� here: vk.com/bookmarks?w=bookmarks_pages.
How do I start following a user?
To start following a user, you can just click �Add to Friends� or �Follow�.
You�ll see the �Follow� button if you and this user have no mutual friends, or if they selected �Friends of friends� under the �Which friend requests I am notified of� section in the privacy settings: vk.com/settings?act=privacy.
When a user gets your request, they can either accept it or leave you as a follower.
How do I add someone to friends?
There�s a large blue button �Add to Friends� on every user�s profile (it might say �Subscribe� if you don�t have any mutual friends with the user). Click on it to send a request.
By sending a friend request, you automatically get subscribed to that user�s updates. You�ll become friends with the user when (and if) they accept your friend request.
My friend�s profile has been hacked, and the hacker is asking people for money!
Quickly mark all messages with such requests as �Spam� and then send a report by clicking on �Report profile� (it is hidden behind �three dots� button beneath the user�s profile photo).
Doing this will allow your request will reach our system faster, allowing us to suspend the profile quickly and snatch it away from the hackers.
How do I remove friends� stories?
To hide someone�s stories on the desktop version of the website, click on the three dots icon below the story → �Hide from stories�
To restore a source that you�ve hidden, click the �Settings� button to the right of the Stories block.
On Android: tap and hold the profile picture of the story�s author in the stories feed →�Hide from stories�
On iPhone: open a story, tap on the three dots in the lower right corner → �Hide from Stories�
Stories only stay up for 24 hours, so every day there will be entirely new stories.
What are friend lists for?
Separate lists are meant to help you navigate through your friends better. Some lists come premade: �Best friends�, �Family�, �Colleagues�, �University friends� and �School friends�. Users that visit your page will be able to see these lists.
You can create your own friend lists, which are only visible to you. Such lists can be managed in your privacy settings here: vk.com/settings?act=privacy. You can also manage them when editing photo album and video privacy settings.
To make a private friend list, go to the �Friends� section and click on �Friend lists� to the right → �Create new list�. Come up with a name for your list, and then select people from your main friend list to put into your new one.
Deleting a list you�ve created is easy. In the �Friends� section, chose a list from the column to the right. When it opens, click �Delete� in the upper right corner.
Why can�t I add friends when I haven�t reached the limit of 10,000?
The limit of 10,000 friends includes not only your actual friends listed in your �Friends� section but also your outgoing requests here: vk.com/friends?section=out_requests.
I accidentally reported my friend. What should I do?
Don�t worry. Our moderators carefully go through each of the reports we receive, so accidental reports will just be declined.
Your search for returned no results.
Try using other keywords, e.g.: "delete profile", "create chat".
Check your request for misprints.
Suggested music. Popular music
We have noticeably updated out �Suggested music� section. Now you can find even more great new songs.
This section allows you to easily reach the playlists of your friends and communities, listen to new songs, popular tracks and also find your recently listened songs.
We have temporarily removed the beloved by many �Genres� section. It is currently under development. We will try to make it even more comfortable and sensitive to the preferences of every single user.
I forgot my password
There are a few ways to solve this problem:
1. If your page is linked to a valid mobile phone number, you can easily change your password here: vk.com/restore.
2. If you don't have access to the linked number or it's unavailable right now, please contact our restore service vk.com/restore?act=return_page.
3. If you have enabled 2-step verification, you need to use this link: vk.com/restore?act=return_page
4. If you access your page automatically, the browser you use keeps your password. Try you luck here:
� Mozilla: Settings → Privacy;
� Chrome: insert chrome://settings/passwords in the browser address bar and press Enter;
� Opera: insert opera://settings/passwords in the browser address bar and press Enter.
My page has been blocked!
When your account is blocked you are able to log in and see the reason and the duration of the ban. You can also see the instructions on restoring access to your page. Please read them carefully.
You can't unlock your page until the duration of the ban is over.
Regaining access to your page is always free. If you are offered to pay or send an SMS to any phone number, it may be fraud. In this case, we advise you to scan your computer for viruses, you can use vk.com/av. If you cannot follow this link, download it from vk-gate.cezurity.com/install.php.
How do I delete my profile without having access to?
We can help you block a page to which you don't have access. The profile you want to block must have your real name and photos with your face. The page you are contacting us from should also have your real name and surname.
Please write us and do not forget to add the link to your page and attach two images:
1. Photo of your document (e.g., passport, driving license, birth certificate).
2. Photo of your face in front of your request (i.e. near the screen displaying your question).
We need it to be sure that you are the real owner of the profile. If you send irrelevant photos, the request review time.
If you want to delete the page you are contacting us from, there is no need for our help. You can do that in "Settings". After 210 days the page will be deleted forever. During this 7 month period you'll be able to restore access to the page. There is no way to delete it immediately and forever.
Updated Music section
We have updated our audio section on 27.04.17. The old design is gone forever but the new and cool one is here to stay.
� All audio albums have been automatically converted into playlists
� Playlists can be added to your own music collection and attached to wall posts and messages.
� You can also add a cover and description to your playlists.
� For those who want to evaluate the popularity of their music collections, we added a counter of views and plays.
� Updated Suggested music.
You can read about this update in more detail here: vk.com/blog/vkmusic.
Updated Music section. Playlists
Old audio albums have automatically been transformed into playlists.
- Playlists can be attached to posts and messages (one playlist per post)
- Every playlist has a play counter
- A track can be added to several playlists simultaneously
- Once a song is deleted from a playlist, it get deleted only from this playlist and still remains intact in all others
- You can edit the order of the songs in your playlists.
Even more � you can subscribe to a user�s playlist and follow all the changes in it.
To edit a playlist put your cursor on its cover and tap on the pencil icon. Upload a cover, change the name, edit the description, add or delete songs. Once you update your original playlist, all its copies will be updated as well.
How can I restore deleted messages?
There is no way to restore deleted messages.
However deleting messages works just on one side � your friend still has those messages, unless he has deleted them as well. You can ask your friend to forward them to you. You can forward up to 100 messages at once.
Be careful � extensions, apps and sites that promise you to restore your deleted messages are dangerous. There is nothing behind these empty promises but malware that aims to steal your passwords. By using them you risk losing money and access to your page.
An app isn't working. What should I do?
Please check if other apps are working. If they are up and running � then probably the developers of your app are currently working on it or maybe they have decided to close it completely.
Usually when things like this happen app's developers inform users about it in the official community the link to which is available under the app. You should send all your questions and concerns to this group.
Another user is using my phone number. How can I link it to my page?
Please contact our Support team. Don't forget to send us your phone number, as this will help us solve the problem much faster.
Please do not link any numbers that aren't your own. Each number can only be linked a limited number of times. It is very important that the phone number attached to your account is up-to-date and accessible, otherwise, your profile could be an easy prey to hackers and spammers.
If your phone number is attached to a different page, please send us the link to this page and tell us how it happened. This will also help us solve the problem much faster.
My account was hacked!
I�m writing from the account in question
Since you have already restored access to your account, please change your password and follow the security recommendations described here: vk.com/page-777107_1022715 (for now only available in Russian). If you follow the recommendations, chances are you won�t get hacked again.
If anything is missing from your page, let us know. We�ll help you restore everything except messages, which is technically impossible.
The account in question is another account that belongs to me, or a friend�s (relative�s) account.
First of all try restoring access to your account here: vk.com/restore.
If suspicious messages are being sent from an account (ads or requests for money), immediately
mark them as spam so that we can quickly deal with the scammer.
If the hacker is declining your requests or is doing anything else to stop you from restoring access, please contact us and include your account link. You can do this from another account that belongs to you or from a friend�s account.
To avoid getting hacked again, we recommend linking your account to an up-to-date phone number.
How can I create a game or an app?
Information about creating an app for VK is available here: vk.com/dev.
Keep in mind that you will need at least basic programming skills in order to create an app.
What is �Prometheus� and how can I get the fire badge?
�Prometheus� is an artificial intelligence that has been developed using machine learning technology and neural networks. We have trained it to seek out and support interesting authors. The system is constantly finding creators of unique content and follows their accomplishments. Talented users and interesting communities get a special badge in the shape of a flame as well as wider reach.
The mobile app�s �Suggestions� service shows an author�s posts to others that are not yet familiar with their works but might be interested in them.
�The fire badge� is given for 7 days, which is also the amount of time the users and communities benefit from enhanced reach. This badge can be gotten more than once. Authors who continue to create and fascinate their audience will be honored by �Prometheus� again.
How can I get the badge?
Create unique materials and publish them on our site.
This doesn�t mean that all of your materials need to be unique. If an artist posts their own work while at the same time publishing the works of an illustrator that inspires them, �Prometheus� will still honor them. But if a community�s posts only consist of links to another site, the mechanism won�t be able to determine if the material on the linked site is unique or not.
If you follow this advice, but you don�t get the badge, don�t get discouraged. It doesn�t mean that your works now and in the future won�t be recognized. �Prometheus� only recently started working, but he can�t find and share all authors� interesting content at once. But the system is constantly learning and perfecting itself.
Protecting the author
We are teaching �Prometheus� to recognize original content and enter the source into the �Suggestions� section. In order for the algorithm to determine that your content is unique, it should be posted directly on VK. This is a form of technical protection. If you published materials on a different service or someone else beat you to posting the materials on our site, �Prometheus� won�t be able to tell that you were the author. Therefore, we advise you to upload materials directly to VK and only afterward to other places on the web.
I posted content first but another user copied it. What can I do?
These materials will appear in the �Suggestions� section under your name. This means that a copied post won�t attract a new audience to another user or community.
Where can I find a list of pages that �Prometheus� has found?
So far, there�s no such list, but we discuss the most interesting users in the community: vk.com/authors. You can also read more about �Prometheus� here, vk.com/blog/creators and here, Prometheus
How can I transfer money?
Open or start a conversation with the person to whom you would like to transfer money and click on the paperclip symbol (�Attach� button), choose �Money�, enter the sum and any comments, use a bank card and confirm the transfer. The recipient will receive a message with the transfer, and they then will choose which card they want to receive the money on. Read more about money transfers here: vk.com/landings/moneysend.
Money can be transferred from and received on Mastercard, Maestro and Visa cards issued by Russian banks. Money can also be received on Mastercard and Maestro cards issued in Azerbaijan, Armenia, Belarus, Germany, Georgia, Israel, Italy, Kazakhstan, Latvia, Lithuania, Moldova, Romania, Uzbekistan, Ukraine, France, Czech Republic, and Estonia.
Collecting money as a group has never been easier. All you have to do is enter the goal amount, and check the appropriate box if you�re also contributing. The system will handle all the necessary calculations.
You are able to choose a sticker pack for receiving a transfer on MasterCard. However, the offer is available once a month.
How do I get a copy of my VK data?
You can download a copy of your VK data here: vk.cc/8Irnch. Please be sure to carefully read all information regarding the data copy before downloading.
Be aware that preparing a data copy is not instantaneous and will take several days to complete from the moment of request. Currently, this feature is being tested, but we will continue to improve and refine it.
This copy is comprehensive. We will provide you with all of your data, including deleted information. Please note that all information related to you is only stored for the period required by law to do so. If upon review of your data, there�s something that you can�t find, that data, unfortunately, will not be able to be restored.
If you encounter any problems getting your data copy or have any questions, please contact Support.
How do I remove a Happy Santa app?
You need to open the �Manage� section of the community, select �Applications�, find the app you need, then click �Edit� → �Remove application�.
Please note that all settings will be saved when you remove the app, so if you want to add it again, the same parameters will already be in place.
Take a look at the button below the app�s window. For apps created by third-party developers, the community link is located there. Apps created by HS have a button in the same place that can be used to ask Support a new question. If you see this button, this article will help you. If you see a community link, please contact the developers of that exact app.
What happened to the VK Coin app?
From 11 April, you can no longer increase your score in the app. The game was exciting, engaging millions of people. We all have witnessed sky-high numbers and fierce battles, screens staying lit up and nights without sleep. But now it's time to stop and take in the sight of your well-earned riches.
Yes, you can no longer mine the coins. But you still can transfer them to other players and receive transfers from others, as well as purchase promo codes from our partners and follow the virtual market. You can now view available actions and offers in your VK Coin wallet.
There are more exciting gaming adventures coming!